Auto Subrogation Claims Rep (Remote)

Selective Insurance Company of America•UNAVAILABLE, UNAVAILABLE

3d•Remote

About The Position

This position investigates and resolves subrogation claims for Selective’s Commercial and Personal Automobile lines of business. The representative reviews assigned claims, which may be complex or high exposure, and concludes them through settlement or closure using commonly accepted subrogation practices. The role requires analyzing liability and investigative information, making prompt and sound decisions, and pursuing resolution through negotiation, arbitration, mediation, or litigation. Claims must be handled in accordance with company policies, procedures, prescribed authority, and applicable legal and regulatory requirements. The representative identifies recovery opportunities, determines whether additional investigation is needed, documents and follows up on claims, communicates with stakeholders, and works with counsel, adjusters, and attorneys on subrogation and litigation. The position also supports recovery processing, including obtaining releases, processing recovery checks, and returning insured deductibles when applicable.

Requirements

Advanced knowledge of claims handling and subrogation, sufficient to assist coworkers and field personnel.
Ability to analyze policy language and endorsements related to subrogation, including workers’ compensation, automobile, general liability, homeowners, and property policies.
Exceptional customer service skills.
Damage and liability evaluation skills.
Excellent negotiation, analytical, and organizational skills.
Knowledge of Intercompany Arbitration rules and regulations, with the ability to formulate effective contentions and assist field personnel with questions.
Understanding of statutes of limitations and statutes of repose and the importance of protecting them.
Valid state adjuster licenses.

Nice To Haves

College degree preferred.
Three to five years of claims experience preferred.
Two or more years of subrogation experience preferred.

Responsibilities

Review assigned claims, including complex or high-exposure claims, and determine the appropriate course of action to identify and pursue recovery.
Analyze loss details, assess subrogation potential, identify necessary additional investigation, resolve claims using appropriate methods, secure releases, process recovery checks, and return insured deductibles when applicable.
Document claim files accurately and promptly, maintain follow-up through the diary system, and communicate proactively with stakeholders.
Engage staff or panel counsel when needed to assist with subrogation and litigation efforts.
Collaborate with line-of-business adjusters and attorneys to determine whether experts are needed to investigate subrogation potential and preserve evidence.
Respond to calls and correspondence from insureds, claimants, agents, underwriters, attorneys, and other stakeholders regarding subrogation questions or problems.
Use Intercompany Arbitration to support timely recoveries on disputed or denied subrogation claims.
Seek management approval for settlements outside established authority levels and participate in claims reviews and settlement conferences based on complexity and loss exposure.
Ensure compliance with company policies and state and federal regulations, and remain current on industry trends and laws related to subrogation procedures.
Manage the litigation process effectively and work collaboratively with counsel to achieve appropriate recovery outcomes.