Auto Sales Representative - Mobility Vehicles

Ilderton Conversion Charleston•North Charleston, SC

13d•Onsite

About The Position

The Mobility Sales Consultant at Ilderton Conversion is responsible for generating sales for mobility related vehicles & adaptive equipment, creating relationships with customers and providing excellent customer service and support. This position involves the application of mobility equipment and for that, a full understanding of customer needs is essential, as well as a thorough understanding of Ilderton Conversion mobility capabilities.

Requirements

High school diploma or GED required
2+ years of sales or customer-facing experience (automotive, mobility, medical equipment, or related field preferred)
Strong consultative selling skills with the ability to assess customer needs and recommend appropriate solutions
Excellent interpersonal, communication, and listening skills with a high degree of empathy and professionalism
Ability to explain technical products and processes in a clear, easy-to-understand manner
Comfortable working with individuals with physical limitations, disabilities, caregivers, and family members
Strong organizational skills with the ability to manage multiple deals and follow-ups simultaneously
Ability to coordinate with service departments, vendors, and third-party agencies to complete vehicle modifications
Basic computer proficiency (CRM systems, email, digital paperwork, quoting tools)
Valid driver’s license with an acceptable driving record
Ability to pass pre-employment background screening and drug test (as applicable)

Responsibilities

Develop and grow customer relationships in local market.
Negotiate pricing and terms with customers to secure sales.
Conduct thorough consultations with customers to understand their mobility requirements, including any physical limitations or special needs.
Utilize your knowledge of available vehicles and mobility equipment to recommend suitable options that meet the customer's specific needs and preferences.
Stay informed about the latest advancements and technologies in mobility equipment, including wheelchair lifts, ramps, hand controls, and other adaptive devices.
Arrange and conduct test drives to allow customers to experience the functionality and comfort of various vehicles.
Coordinate with the dealership's service department and external vendors to customize vehicles according to the customer's requirements, ensuring proper installation of adaptive equipment.
Assist customers in exploring financing options, including available grants, incentives, and insurance coverage for mobility-related modifications.
Submit quotes to obtain approval for third party pay customers including but not limited to – VA, Vocational Rehabilitation, SC Disability Boards.
Submit invoice for payment once complete and follow up to ensure invoices are paid in a timely manner.
Manage all documentation related to vehicle sales and adaptations, ensuring accuracy and compliance with relevant regulations.
Maintain ongoing communication with customers to address any concerns, provide assistance with additional needs, and ensure their satisfaction with the purchased vehicle. Must be clearly documented in CRM.
Provide basic training to customers on operating and maintaining adaptive equipment installed in their vehicles.