Auto Physical Damage Manager

Amerisure Insurance•Tampa, FL

1d•Hybrid

About The Position

Amerisure is currently recruiting for an Auto Physical Damage Manager that can do a 2-day hybrid approach onsite in one of our offices. The ideal candidate will also possess the following skill set. Summary Statement Leads the day-to-day performance and service delivery of the Auto Physical Damage (APD) function within Commercial Claims. The Manager translates departmental strategy into operational priorities, develops leaders and team members, and ensures consistent, timely and technically sound claim outcomes. This role serves as a primary APD point of contact for designated high-profile agency partners and works closely with core Auto General Liability leadership on shared files to deliver a coordinated service experience.

Requirements

Bachelor’s degree in business, insurance or a related field, or an equivalent combination of education and relevant experience.
5 years commercial auto physical damage claim experience, including complex claim handling and technical oversight.
Prior people leadership experience required.
Proficiency with claim systems, estimating platforms, reporting tools and Microsoft Office applications.

Nice To Haves

Experience managing agency or customer escalations and cross-functional claim matters preferred.
Industry designation such as AIC, CPCU, SCLA or similar professional development preferred.
Strong service orientation with the ability to build credibility and manage relationships with high-profile agency partners and internal stakeholders.
Clear, concise written and verbal communication, including the ability to explain technical matters to varied audiences.
Effective collaboration, change leadership, conflict resolution and decision-making skills.

Responsibilities

Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
Oversee APD claim operations to promote accurate coverage analysis, effective investigation, appropriate reserving, timely resolution and compliance with claim handling standards.
Provide direction on complex, high-exposure, sensitive or escalated APD matters and determine when issues require Director involvement.
Monitor inventory, cycle time, quality, severity, expense and service indicators; identify trends and implement corrective action as appropriate.
Ensure consistent application of APD procedures, authority levels, vendor programs and quality expectations across the team.
Serve as a primary APD point of contact for agency partners, building trusted relationships through proactive communication, responsiveness and follow-through.
Address significant service concerns and escalations, coordinate resolution across Claims and communicate outcomes to agency and internal partners.
Anticipate partner needs, identify service trends and recommend improvements that strengthen the agent and policyholder experience.
Build effective relationships with Underwriting, Loss Control, Legal, Special Investigations, agency partners, and vendors.
Participate in business planning, budgeting and workforce planning.
Promote effective controls, timely issue escalation and appropriate handling of complaints, litigation, fraud indicators and regulatory matters.
Identify and lead process improvements that increase quality, efficiency, consistency and customer value.
Champion adoption of tools, analytics and new ways of working that improve APD outcomes and team effectiveness.