Auto Physical Damage Claim Adjuster

Merchants • Buffalo, NY

1d • Hybrid

About The Position

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an Auto Physical Damage Claim Adjuster (APD) to join our Corporate Claims team located in Buffalo, New York. The APD Claim Adjuster will become part of a dedicated claims team focusing on Auto Physical Damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys, appraisers, auto repair facilities and a multitude of claim-related service providers. Merchants offer their colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues. Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include: Best Places to Work in Western New York (Buffalo Business First, 2023–2026) Fast Track Company (2019–2025) and Top Private Company (2019–2025) Ward’s 50® top-performing property-casualty insurer (2021–2024) Ivans Spark Award for Innovation (2024–2025) Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated.

Requirements

• A 4-year degree or equivalent work-related experience.
• Minimum of 1 year of experience in handling coverage and liability investigations for auto physical damage claims.
• Computer experience including Microsoft office experience.
• Excellent customer service skills.
• Must obtain any required State licensing within 6 months of hire.

Nice To Haves

• Total Loss experience is a plus.
• ImageRight knowledge is a plus.
• Professional designations or working towards industry specific designations are a plus.

Responsibilities

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Providing a high level of customer service while managing a portfolio of Auto Physical damage claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule.
• Competitive pay scale.
• Generous paid time off package.
• Health, Dental, Vision, Life Insurance, Short Term Disability,
• 401(k) employer match amount is 100% up to 6% of your annual contributions.
• Outstanding company bonus program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree