Auto Physical Damage Claim Adjuster

Merchants Insurance Group • Buffalo, NY

2d • $25 - $33 • Hybrid

About The Position

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an Auto Physical Damage Claim Adjuster (APD) to join our Corporate Claims team located in Buffalo, New York. The APD Claim Adjuster will become part of a dedicated claims team focusing on Auto Physical Damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys, appraisers, auto repair facilities and a multitude of claim-related service providers. Merchants offer their colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Requirements

• Qualified candidates will have a 4-year degree or equivalent work-related experience.
• Minimum of 1 year of experience in handling coverage and liability investigations for auto physical damage claims.
• Exceptional organizational, verbal and written communication skills are required.
• Computer experience including Microsoft office experience.
• Excellent customer service skills.
• Must obtain any required State licensing within 6 months of hire.

Nice To Haves

• Total Loss experience is a plus.
• ImageRight knowledge is a plus.
• Professional designations or working towards industry specific designations are a plus.

Responsibilities

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Providing a high level of customer service while managing a portfolio of Auto Physical damage claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree