Auto Damage Appraisal Manager
About The Position
As an Auto Damage Appraisal Manager, you are responsible for ensuring your team is hitting their metrics and running efficiently and effectively. Daily, you monitor the performance and cycle times of your team providing coaching and assistance to ensure your team meets their performance goals. Weekly you meet with your team as a whole and hold one-on-one meetings to ensure they are on track to meet goals providing coaching, feedback, and mentorship. From a personal development perspective, you are always looking to grow as a manager and seek feedback from your team and peers. Recognition and appreciation are top of mind for you and you are always finding ways to inspire your team to meet big objectives and taking time to celebrate wins. You are an advocate for your team on the individual level and as a whole providing regular updates on the successes and challenges your team faces.
Requirements
- Minimum of 5 years of auto physical damage experience with at least 1 year of management experience
- Proven track record of leading high performing teams
- Extensive knowledge of insurance principles and how they apply to appraisal decisions
- Thorough understanding of vehicle repair, parts costs, total loss classification, and fraud detection practices
- Working experience in one or more estimating platforms: Mitchell, CCC One, and/or Audatex
- Ability to work in a fast-paced, production-based, and results-driven environment
- Desire to thrive in a remote environment ripe with opportunity to advance
Responsibilities
- Manage estimating team workload, pushing the team to meet and exceed all production and accuracy goals.
- Owns escalations of files and assists with resolution where necessary.
- Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
- Provide development opportunities for employees to help them reach the next level in their career.
- Spark teamwork through competitions, incentives and more to hit large goals.
- Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
- Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
- Analyze data and metrics to make best practices and innovating on where the team improve.
- Provide close guidance and sufficient training for less-experienced estimators.
- Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.
Benefits
- Remote working environment
- Flexible PTO
- Casual dress code
- Mentorship programs
- 1-on-1 management
- Promote when ready culture
- Quarterly internal promotion opportunities
- Goal setting sessions
- Celebrations just because
- Yearly in-person and remote events
- Snapsheet Swag
- Employee Resource Groups
- Two robust medical plans through Blue Cross Blue Shield
- HSA contributions when enrolled in high-deductible health plan
- Two dental plans
- One vision plan
- Company-paid Short Term Disability
- Company-paid Long Term Disability
- Company-paid Life Insurance
- Voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance
- 401(k) with a 4% company match
- Employee Assistance Program (EAP) with 6 sessions per life incident
- 7.5 company-observed holidays
- In-person connection points throughout the year including our annual Summit and Roadshows
- Snapsheet SWAG and surprise mailers
- Career growth
- Learning opportunities
- Real impact opportunities
- Health and wellness campaigns
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
