Counterperson

CANUSA Automotive Warehousing Inc•Windsor, ON

16d•$19 - $23

About The Position

As the Shipper/Receiver/Counterperson, the individual will be performing Shipping/Receiving duties and Counter duties depending on the daily business needs. They will be required to efficiently check, pick, pack, receive, ship, stock and organize automotive parts. They will help maintain the inventory and cleanliness of the store. They will be required to dispatch drivers and reliably deliver parts to our valued customers. They will also be required to provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues. The successful candidate will also assist with completing any necessary paperwork in an accurate manner. Effective use of resources, such as the company database and parts catalogue will be required.

Requirements

G Driver’s License and clean 3-year abstract required
Aftermarket automotive parts knowledge/experience an asset
Picking, receiving, shipping, inventory control and stock maintenance experience is an asset
Customer service experience an asset
Basic math skills and ability to sort alphanumerically
Basic computer skills (e.g. ability to use Outlook, online database and web-based training)

Nice To Haves

Accountability and dependability
Excellent ability to work independently and as a team
Positive attitude and a flexible mindset
Attention to detail and excellent organization skills
Time management and prioritization skills with a deadline-oriented mindset
Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

Responsibilities

Support all store warehouse duties (picking orders, receiving, inventory control, shipping, stocking and organizing)
Coordinate the drivers for effective dispatching of vehicles
Efficiently and safely load auto parts onto delivery vehicles
Efficiently deliver parts, being mindful of customer requests
Help control inventory and ensure product availability
Provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues
Answer inbound calls and ensure all calls are answered in a professional manner
Conduct follow-up calls to customers as necessary
Complete necessary paperwork in an accurate manner
Collaborate with the main warehouse to resolve stock-related concerns
Maintain a clean and organized store by keeping racking, shelves, pallet areas, workstations and shared spaces neat (organize products, sweep, dust, sanitize and mop)
Other reasonable duties as assigned by the management team

Benefits

A supportive culture with the opportunity for a long-term career
Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
Employee and Family Assistance Program (EFAP)
Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
Health Care Spending Account (HCSA)
Deferred-Profit Sharing Plan (Retirement Savings Plan)
Competitive wage based on experience
Employee pricing on products, social club perks and employee appreciation events
Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
An equal-opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request