Counterperson/Shipper/Receiver

CANUSA Automotive Warehousing Inc • Woodstock, ON

2d • Onsite

About The Position

As the Counterperson/Shipper/Receiver, the individual will be performing Counter duties and Shipping/Receiving duties depending on the daily business needs. They will be required to provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues. They will also be required to efficiently check, pick, pack, receive, ship, stock and organize automotive parts. They will help maintain the inventory and cleanliness of the store. They will be required to dispatch drivers and reliably deliver parts to our valued customers. The successful candidate will also assist with completing any necessary paperwork in an accurate manner. Effective use of resources, such as the company database and parts catalogue will be required.

Requirements

• Aftermarket automotive parts knowledge/experience required
• 2+ years of customer service experience required
• G Driver’s License and clean 3-year abstract required
• Basic math skills and ability to sort alphanumerically
• Basic computer skills (e.g. ability to use Outlook, online database and web-based training)

Nice To Haves

• Picking, receiving, shipping, inventory control, and stock maintenance experience is an asset
• Accountability and dependability
• Excellent ability to work independently and as a team
• Positive attitude and a flexible mindset
• Attention to detail and excellent organization skills
• Time management and prioritization skills with a deadline-oriented mindset
• Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

Responsibilities

• Provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues
• Answer inbound calls and ensure all calls are answered in a professional manner
• Conduct follow-up calls to customers as necessary
• Support all store warehouse duties (picking orders, receiving, inventory control, shipping, stocking and organizing)
• Coordinate the drivers for effective dispatching of vehicles
• Efficiently and safely load auto parts onto delivery vehicles
• Efficiently deliver parts, being mindful of customer requests
• Help control inventory and ensure product availability
• Complete necessary paperwork in an accurate manner
• Collaborate with the main warehouse to resolve stock-related concerns
• Maintain a clean and organized store by keeping racking, shelves, pallet areas, workstations and shared spaces neat (organize products, sweep, dust, sanitize and mop)
• Other reasonable duties as assigned by the management team

Benefits

• Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
• Health Care Spending Account (HCSA)
• Deferred-Profit Sharing Plan (Retirement Savings Plan)
• Employee pricing on products, social club perks and employee appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees