PFS Account Manager

Security Finance • Warner Robins, GA

13d • $22 - $24 • Onsite

About The Position

Professional Financial Services is hiring an Auto Loan Collections Specialist in Warner Robins, Georgia. The role manages delinquent auto-loan accounts, works directly with customers to find appropriate resolutions, and helps protect customer relationships and the company’s interests. The specialist handles accounts through all stages of delinquency, including repossession referral and support, and works within established company guidelines. The position is onsite and full-time.

The role involves frequent inbound and outbound customer contacts, negotiating and monitoring payment arrangements, documenting account activity, using approved skip-tracing and account-research methods, resolving routine concerns, and escalating sensitive or higher-risk matters. It also includes identifying accounts for possible repossession and coordinating with the Remarketing Department on approved repossessions.

Requirements

• Strong communication skills.
• Persistence and sound judgment.
• A customer-focused approach.
• Collections experience.

Responsibilities

• Manage assigned auto-loan accounts through all stages of delinquency, from one day past due through repossession referral and support.
• Make high-volume inbound and outbound customer contacts to understand the reason for delinquency and identify appropriate solutions.
• Negotiate payment arrangements within established company guidelines and monitor promises to pay.
• Maintain accurate and timely documentation of customer contacts, payment arrangements, account changes, complaints, visits, and repossession recommendations.
• Use approved skip-tracing and account-research methods to locate customers and update contact information.
• Answer customer questions and resolve routine concerns professionally, escalating sensitive or higher-risk matters when appropriate.
• Identify accounts that meet established criteria for repossession consideration and make recommendations to the Branch Manager.
• Provide the Remarketing Department with necessary account information and documentation for approved repossessions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed