Auto Liability Claim Representative - Franklin, TN

Military Spouse Corporate Career Network•Franklin, TN

About The Position

As a Claim Representative, Auto Liability, you will manage and investigate low- to moderate-complexity injury and/or property damage claims. Responsibilities include customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within appropriate authority and oversight. The role involves working with customers, claimants, attorneys, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. You may also train and coach less experienced claim professionals.

Requirements

High school diploma or GED.
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain relevant insurance license(s) within three months of starting the job, where required.
Ability to communicate clearly and professionally with multiple stakeholders, verbally and in writing.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Strong customer service skills, including the ability to handle difficult conversations with empathy and professionalism.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress, maintain composure and professionalism under pressure, and take accountability for decisions.
Understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
Ability to comprehend and analyze policy language.
Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Two years of bodily injury claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems.
Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within assigned authority.
Handle low- to moderately complex personal and/or business insurance liability claims, which may involve coverage disputes and contractual indemnity issues.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Use internal resources as appropriate.
Communicate promptly and professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, representatives, and other parties; convey settlements within authority and issue timely, accurate payments.
Handle low-complexity litigation.
Maintain accurate claim activity records in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) within three months of starting the job to comply with state and Travelers’ requirements.
Perform other duties as assigned.
Provide training and coaching to less experienced claim professionals when needed.