Auto Liability Claim Representative - Independence, OH

VetJobs•Independence, OH

8d•$67,000 - $110,600

About The Position

Travelers is hiring a Claim Representative, Auto Liability, to manage and investigate low- to moderate-complexity injury and/or property damage claims. The role includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within the representative’s authority and oversight. The representative works with customers, claimants, attorneys, vendors, and other parties to resolve claims accurately and efficiently while providing professional, empathetic service. The position may also involve training and coaching less experienced claim professionals. The representative manages claims from first notice of loss through resolution, investigates relevant information, evaluates exposure and damages, negotiates settlements, handles low-complexity litigation, and maintains accurate claim records. They are expected to adapt to technology implementations and digital tools, including AI-related tools, and obtain and maintain relevant insurance licenses within three months of starting.

Requirements

High school diploma or GED.
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.

Nice To Haves

Bachelor’s degree.
Two years of bodily injury claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills.
Ability to analyze situations, exercise sound judgment, and make effective decisions.
Exceptional customer service skills, with empathy and professionalism in difficult conversations.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
Ability to manage stress and maintain composure, professionalism, and accountability under pressure.
Strong understanding of insurance principles and terminology, state insurance regulations, claim handling requirements, and fair claims practices.
Ability to comprehend and analyze policy language.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution, within the assigned level of authority.
Handle low- to moderately complex personal and/or business insurance liability claims, which may include coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claim information to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Provide timely, professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue payments accurately and promptly.
Handle low-complexity litigation.
Maintain accurate claim activity records in claim management systems.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses in accordance with state and Travelers’ requirements within three months of starting.
May provide training and coaching to less experienced claim professionals.
Perform other duties as assigned.