Experienced Auto Glass Technician

Safelite • Panama City, FL

1d • $23 - $31

About The Position

Safelite is hiring an experienced Auto Glass Technician to provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop. The role may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also support technician development and provide technical leadership.

The position focuses on safe, efficient, high-quality work and exceptional customer service. It involves recalibrating automotive safety systems, troubleshooting and diagnostic testing, using Safelite tools and technologies, safely operating company and customer vehicles, and communicating with customers in person, by text, and by phone. Technicians also clean vehicles after each job and may present and sell promotional items and services.

The role requires working outdoors in varied weather and temperatures, handling tools and chemicals, and meeting physical demands such as lifting and carrying items, standing for extended periods, and working in tight spaces. Workdays are scheduled, with flexibility in start and end times to accommodate customer needs.

Requirements

• Technician level: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician level: typically 3 or more years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
• Master Technician level: typically 5 or more years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bend, and twist.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with federal, state, and local laws, and agreement to monitoring via in-cab vehicle safety camera or video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency in using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and adhere to company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma or GED/equivalent.
• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, focusing on efficiency, safety, quality, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with mentorship, training, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED