Auto Glass Installation Technician Trainee

Safelite•Louisville, KY

About The Position

A Technician Trainee is trained through hands-on and classroom instruction to become a proficient auto glass technician. After completing the training program, the trainee receives Safelite SafeTech certification and develops the fundamental skills needed to perform glass repair, replacement, and recalibrations without supervision. The role calls for a can-do attitude, caring heart, and service mindset, with a focus on completing work promptly and to high quality standards while creating a positive customer experience. Training includes observing and assisting with auto glass installation and repair, recalibrating automotive safety systems, troubleshooting and diagnostic testing, and providing additional services and products. The trainee studies and passes testing to demonstrate proficiency in installations and adherence to taught techniques. The position also involves safely operating company and customer vehicles and using company-issued tools and chemicals. Other duties may be assigned, and employees must comply with company policies and standards.

Requirements

Must be 18 years of age or older.
Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
Ability to safely and effectively use a variety of hand tools and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored through in-cab vehicle safety camera/video surveillance technology.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.
Ability to work outside for extended periods in a wide variety of weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing via computer or other electronic means.
Ability to maintain a professional appearance and adhere to company dress code and PPE policies.
Ability to maintain stable performance under professional or personal pressure or opposition, including time pressure and productivity measures.

Nice To Haves

High School Diploma, GED, or equivalent preferred.

Responsibilities

Learn and apprentice through hands-on and classroom training.
Observe and assist with auto glass installation and repair.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Provide additional services and products.
Study and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency and following taught techniques.
Safely operate company and customer vehicles and use company-issued tools and chemicals.
Perform other duties as assigned.
Comply with company policies and standards.

Benefits

Competitive weekly pay starting at $20.25 per hour, increasing to $24.00 per hour after training and certification.
Earn $5 per set of wiper blades added for customer safety.
Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
Program to buy additional PTO or sell unused time up to 16 hours.
Up to $5,250 annually in tuition reimbursement.
Paid training and tools and resources needed for success.

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