Auto Claims Specialist I

Insurance Corporation of British Columbia•Vancouver, BC

6d•Remote

About The Position

We are looking for motivated individuals to join our Claims Contact Centre as Full-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance. These positions will be located in one of the following offices: Surrey, Vancouver, Chilliwack, Prince George, Kelowna, Kamloops, or Victoria. Candidates may indicate their preferred location(s); however, preferences cannot be guaranteed. Final work location assignments will be determined based on organizational requirement. Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important. This is a mass posting. We anticipate filling potential vacancies throughout the province of British Columbia that arise during the next six (6) months through this mass posting. If the Corporation is unable to fill all vacancies with suitable internal applicants, the remaining will be recruited externally. These positions report to various Managers within the Department. At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.

Requirements

Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
A genuine passion for helping others and building strong, trusted customer relationships
Comfort handling emotionally sensitive situations with empathy and professionalism
Strong verbal and written communication skills to connect with customers via phone and email
Excellent multitasking, time management, and adaptability in a dynamic environment
Confident promoting company products and services with a positive, professional attitude
Minimum typing speed: 35 WPM with 90% accuracy
Minimum data entry speed: 55000 keystrokes/hour with 95% accuracy
Ability to score 75% or higher on a Call Centre Listening Evaluation
Thrive in a fast-paced, high-volume setting