Auto Claims Specialist I (Part-Time)

Insurance Corporation of British Columbia•Vancouver, BC

6d•Remote

About The Position

We are looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance.

Requirements

Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
A genuine passion for helping others and building strong, trusted customer relationships
Comfort handling emotionally sensitive situations with empathy and professionalism
Strong verbal and written communication skills to connect with customers via phone and email
Excellent multitasking, time management, and adaptability in a dynamic environment
Confident promoting company products and services with a positive, professional attitude
Minimum typing speed: 35 WPM with 90% accuracy
Candidates must score within the 31st–70th percentile (Medium proficiency) or higher on both the Call Center Listening and Data Entry assessments.
Thrive in a fast-paced, high-volume setting
Legally entitled to work in Canada