Auto Casualty Claims Supervisor

Warrior Insurance Network•Chicago, IL

11d•$52,500 - $106,250•Hybrid

About The Position

Warrior Insurance Network is hiring a supervisor for its growing Casualty Claims Management Team. The role directly supervises the Casualty Claims unit and is responsible for compliance with state-mandated claims-handling guidelines, proper investigation and resolution of claims, staff development, production monitoring, and the quality of files assigned to the unit. This is a hybrid position after training. Local candidates may work from either the Bedford Park location, approximately one mile south of Chicago Midway Airport, or the Oak Brook location. The company describes opportunities for career growth and offers a competitive benefits package to full-time employees.

Requirements

At least 5 years of auto liability claims and/or supervisory experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim professional.

Nice To Haves

At least 5 years managing litigated personal auto files.
Non-standard auto claims experience.

Responsibilities

Lead, motivate, and provide direction to Casualty Unit staff.
Conduct file and diary reviews to monitor adjuster work and ensure appropriate investigation, documentation, fair settlement practices, and company quality standards.
Set appropriate claim authority based on investigation and approve settlement checks within authority.
Review reports and design and support procedures that improve claim settlement and customer service while maintaining quality and quantity standards.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine departmental training needs and establish and participate in training programs for personnel and processes.
Work with staff on litigation handling for cases with suits.
Develop and manage cost-effective defense strategies.
Identify systems issues, problems, and suggestions for enhancements.
Review, provide direction on, and assign new losses.
Screen and select candidates.
Set performance objectives and monitor performance results.
Conduct performance appraisals and complete reports as necessary.
Review files daily for payment approvals exceeding adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Review and direct claim activity in response to customer inquiries.
Complete special projects as assigned.