Auto Casualty Claims Supervisor

First Chicago Insurance Company (FCIC)•Chicago, IL

12d•$52,500 - $106,250•Hybrid

About The Position

First Chicago Insurance Company is seeking an Auto Casualty Claims Supervisor to directly supervise its Auto Casualty Claims unit. The role is responsible for ensuring compliance with state-mandated claims-handling guidelines and for assuring proper claim investigation and resolution. The supervisor monitors production, staff development, and the quality of files assigned to the unit. The position is hybrid after training and is intended for local candidates working from either the Bedford Park location, approximately one mile south of Chicago Midway Airport, or the Oak Brook location. The supervisor leads and develops staff, reviews claim files and diaries, approves settlements within assigned authority, and supports effective claims and customer-service procedures. The role also manages unit administration, performance, training, litigation strategy, customer inquiries, Department of Insurance complaints, and special projects.

Requirements

At least 5 years of auto liability claims, property damage, casualty claims, and/or supervisory experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim professional.

Nice To Haves

At least 5 years managing litigated personal auto files.
Non-standard auto claims-handling experience; this is not required.

Responsibilities

Lead, motivate, and provide direction to Auto Casualty Unit staff.
Conduct file and diary reviews to monitor adjuster work and ensure appropriate investigation, documentation, fair settlement practices, and company quality standards.
Set appropriate claim authority based on investigation facts and approve settlement checks within authority.
Review reports and design and support procedures that improve claim settlement and customer service while maintaining quality and quantity targets.
Oversee implementation and monitoring of procedures for effectiveness and compliance.
Determine departmental training needs and establish and participate in staff and process training programs.
Work with staff on litigation handling for cases involving suits.
Develop and manage cost-effective defense strategies.
Identify systems issues, problems, and potential enhancements.
Manage unit administration, including reviewing, directing, and assigning new losses; screening and selecting candidates; setting performance objectives and monitoring results; conducting performance appraisals; and completing reports.
Review files daily for payment approvals exceeding adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Review and direct claim activity related to customer inquiries.
Complete special projects as assigned.