Audition Technical Support Assistant

Berklee College of Music • Boston, MA

21h • Hybrid

About The Position

The Audition Support Assistant helps ensure that all Berklee College of Music applicants, attending an online or in person audition and interview have a smooth experience. Under the direction of the Manager of Auditions Operations, this position will guide applicants in setting up their audio settings and sound in Zoom as well as be on-site technical support during Boston Audition Events. This position will also troubleshoot applicant issues with Zoom’s settings and help resolve any audio issues before the audition begins.

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
• Summer employment requires pre-registration for the upcoming fall semester.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. (Students in their first semester can work without an official GPA).
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• A strong desire to represent the Berklee College and Boston Conservatory community for prospective students and families.
• Expert knowledge of and experience using Zoom for live musical performance
• Familiarity with common audio interface and Digital Audio Workstation (DAW) technologies and ability to help users troubleshoot technical issues
• A desire to identify creative solutions to technical challenges.
• Prior experience customer service and/or technical support.
• Must be self-motivated, possess an entrepreneurial spirit, and can work independently.

Nice To Haves

• Prior experience with live EDI performance desirable but not required.

Responsibilities

• Greet each prospective student in the Zoom “lobby” and help them complete a sound check prior to the start of the audition.
• Work 1-1 with applicants experiencing audio issues and resolve them in a way that will facilitate a positive audition experience for the applicant.
• Advise auditionees using external microphones and/or audio interfaces to ensure that Zoom is the device output.
• Use Berklee’s recommended settings and protocols as a starting point, but must be comfortable coming up with creative solutions to solve Zoom/technical challenges.
• Assist the online audition host and co-host with other duties as assigned
• Work as an on-site event technical support for Boston audition events.
• Support Boston events by managing inventory of technical equipment used during auditions.

Benefits

• Student Employment program provides opportunities for you to work part-time on campus, thereby helping you to meet some of your living expenses.
• More than 900 positions ranging from 10 to 15 hours of work per week, as well as daily opportunities for project-based temporary employment.
• Student employment is a great opportunity for professional and educational growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed