Technical Support

ICCU•Chubbuck, ID

3d•Onsite

About The Position

ICCU's mission is to help our members achieve financial success. As Technical Support, you will work on projects independently and as part of a team to satisfy technical needs for the Credit Union and our members.

Requirements

Bachelor’s degree and a minimum of 2 years relevant experience required.
Excellent knowledge of Microsoft desktop operating systems and software.
Excellent oral and written communication skills.
Ability to work with department supervisors.
Strong analytical and problem-solving skills.
Ability to always maintain the confidentiality of the Credit Union and member records.

Nice To Haves

A post-secondary degree in Computer Science/Computer Information Systems or a related field.
Experience related to Computer Science/Computer Information Systems.
Preference given for candidates with a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education.
Preference given for candidates currently pursuing a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education.

Responsibilities

Provide support (tier 2) for IT related issues that are not able to be resolved by the Help Desk Department.
Diagnose and resolve hardware and software issues using available resources.
Provide a centralized contact for Help Desk Department.
Offer support to minimize system downtime impact.
Identify, escalate and prioritize issues that need tier 3 support per the Decision Making Hierarchy.
Follow-up and execute accountability on existing open tickets.
Follow-up with team members to ensure full resolution of issues.
System access configuration for new users, user removal and user changes.
Basic level security badge creation and management
Send reports related to KPIs and department accomplishments
Provide messaging to the credit union on technical issues including current status and resolutions
Monitor permissions management for selected systems, ensure proper system access for users.
Create and maintain asset management policies and procedures
Manage asset lifecycle tracking including the decommissioning of assets
Ensure asset costs stay within the IT budget
Maintain compliance with asset policies
Conduct internal audits on assets
Provide reports to IT management regarding asset management health
Other duties as assigned.