Technical Support

TEKsystems • Quakertown, PA

1d • $21 - $24 • Hybrid

About The Position

Looking for a company that will invest in your training and give you a long-term career path? Our client is hiring a Technical Support Representative to support customers using industry-leading imaging technology. This role is ideal for someone with strong customer service skills, a technical mindset, and the ability to confidently guide customers through challenging situations. You'll receive extensive training on proprietary systems and become a key resource for customers across the country.

Requirements

• 1+ year of customer service, technical support, help desk, or client-facing experience
• Strong communication skills and the ability to explain technical concepts in simple terms
• Basic Windows and computer troubleshooting knowledge
• Positive attitude, professionalism, and a willingness to learn

Responsibilities

• Provide phone-based technical support for specialized imaging systems
• Troubleshoot Windows applications, file structures, and basic software issues
• Handle 13–15 customer interactions per day
• Partner with internal teams to resolve technical concerns
• Deliver outstanding customer service in high-pressure situations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed