Audit Support Services Coordinator

Chesapeake Employers Insurance•Towson, MD

9d•Onsite

About The Position

This position is responsible for providing direct support to the Department Director and other units within the department. The role involves fiduciary responsibility for ensuring the accuracy of other states' carrier policies and audits, maintaining and monitoring coverage audits, and reviewing and submitting premium audits for processing. It also includes conducting monthly billing for Q&A, collaborating with carriers to resolve issues, and providing administrative support for the Nexus system. Key tasks include processing and reassigning audit disputes, reconciling Peake and NEXUS systems for accurate billing, and managing the Smart Pay system to ensure correct payroll information is reflected on audits. The position requires an understanding of various audit functions such as completed audits, non-compliant/cancellation audits, revised audits, audit disputes, vendor audits, and audit reassignments. Additionally, the role involves managing Outlook mailboxes, processing transactions, collaborating with policyholders, agents, and internal partners via phone and email, and providing general office support to the premium audit department. The position also acts as a liaison for User Acceptance Testing (UAT) for the Premium Audit Department, cross-trains with other positions, and contributes to departmental goals and adherence to policies and standards.

Requirements

A High School Diploma or equivalent is required.
Two or more years of related experience within insurance billing system (preferably workers’ comp.).
Basic PC skills (Word, Excel).
Ability to multi-task and re-prioritize on a daily basis.
Demonstrated ability to work with diverse customer base.
Excellent verbal and written communication skills.

Nice To Haves

Associate’s degree in accounting or business-related field desired.
Insurance Coursework recommended (PAAS TAP certification, APA, or CIC).
Understanding of workers compensation insurance, the premium audit function and premium calculation is preferred.
Bilingual skills preferred.

Responsibilities

Fiduciary responsibility for ensuring other states' carrier policies and audits is accurate.
Maintains, monitors, and manages other states coverage audits.
Review and submit other states premium audits to the other states carrier for processing.
Conducts and oversees monthly billing for Q & A for other states coverage.
Collaborate with other states carrier to resolve any issues that may arise.
Provides critical administrative support to policyholders and agents for the Nexus system.
Processes and reassigns disputes for audits.
Reconciliation of Peake and NEXUS systems to ensure that voluntary, physical, non-compliant, and Smart Pay audit billings are correctly entered and reflected in Nexus and Peake to ensure accuracy of Nexus and Peake generated reports.
Manages Smart Pay (Payroll Services System) ensuring that the correct payroll information is accurately reflected on audits prior to billing.
Applies the understanding of audit functions and processes while performing all tasks associated with the following audit functions: Completed Audits, Non-Compliant/Cancellation Audits, Revised Audits, Audit Disputes, Vendor audits and Audit Reassignments.
Maintains, monitors, and manages Outlook mailboxes for incoming emails and faxes from policy holder, agents..etc.
Process Outlook mailbox transactions accordingly.
Collaborate with Policy Holders, Agents and internal business partners via phone and email; educating them on the audit process, providing guidance, providing Nexus system support, and by providing requested documents as needed.
Provide administrative and general office support to the premium audit department such as ordering office supplies, processing auditors incoming mail, coordinating department events, maintaining office files, and other office duties as needed.
UAT (User Acceptance Testing), liaison for the Premium Audit Department.
Cross trains with other positions in Premium Audit, such as billing.
Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake's Values and Behaviors.
Performs other duties and special projects as assigned.