Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit)

EXL • United States,

7h • $15 - $21 • Remote

About The Position

EXL Health is looking for a dedicated Audit Coordinator - Inbound/Outbound Calls Representative to join their dynamic Post-Audit Team. This is a fully remote opportunity available anywhere in the U.S. The role involves being a trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience. EXL Health prioritizes professional development and career advancement.

Requirements

• High School Diploma
• Prior customer service or high-volume call center experience required
• 1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office)
• Strong verbal and written communication skills
• Exceptional organizational and multitasking abilities
• Proficiency in Microsoft Office (Excel and Outlook)
• Able to make recommendations to improve and streamline processes to make more efficient
• High level of integrity and confidentiality
• Comfortable working in a high-volume, fast-paced environment with various software programs

Nice To Haves

• Associate degree or relevant certification is a plus

Responsibilities

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism
• Monitor and respond to internal and external emails within established service levels
• Mailbox management; assign emails, monitor aging emails, create reports for management
• Log and return voicemails within established service levels
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters
• Escalate unresolved issues to management and follow up as needed
• Communicate and report any workflow or system issues to leadership
• Consistently meet quality and productivity standards
• Uphold HIPAA and confidentiality regulations in all interactions
• Other duties as assigned to support the post audit process and/or company-wide programs

Benefits

• Comprehensive Training
• Mentorship Program
• Career Development
• Innovative Environment
• A chance to work for a Best Places to Work organization recognized for its commitment to employees
• Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry
• The flexibility of remote work paired with the excitement of a fast-paced, rewarding career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED