Inbound/Outbound Customer Care Representative Onsite

SynergenX Health Holdings LLC • Houston, TX

3d • Onsite

About The Position

At SynergenX Health, we believe great patient care starts with great people. We’re looking for a compassionate, dependable, and customer-focused Inbound/Outbound Customer Care Representative to join our team and play an important role in supporting patients throughout their healthcare journey. This is more than a call center position. You’ll be one of the first people our patients connect with, helping answer questions, schedule appointments, resolve concerns, and make each interaction feel helpful and positive. We provide paid, on-site training and opportunities to grow your career with a team that values collaboration, professionalism, and the people we serve.

Requirements

• High school diploma or GED
• At least 1 year of high-volume call center experience
• At least 1 year of experience using CRM or EHR software
• Strong communication and active listening skills
• Excellent attention to detail and the ability to multitask
• Professional demeanor, positive attitude, and sound judgment
• A genuine desire to help others and provide excellent customer service
• Ability to successfully complete a routine criminal background check

Responsibilities

• Answer incoming calls and messages promptly, professionally, and with care
• Schedule patient appointments using our EHR system
• Respond to patient questions and concerns and route issues appropriately
• Document patient communications accurately in our CRM
• Provide a welcoming and helpful experience during every interaction
• Assist with administrative tasks and other team needs as needed

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• $50,000 life insurance policy
• 401(k) with up to 5% company match
• Paid time off with annual increases
• 6 paid holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee service discounts for you and one additional person

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED