Phonak Audiology Field Trainer - Western Canada
Sonova AG•Vancouver, BC
•CA$85,000 - CA$110,000•Hybrid
About The Position
Phonak is seeking a highly organized and customer-focused Audiology Trainer to support Phonak Sales, marketing, customer service, and hearing instrument training across Western Canada. This role is responsible for preparing and implementing sales and promotional strategies to support Roger growth, while also providing clinical training and support for Roger, pediatrics, and hearing instruments. The person in this role will partner closely with Regional Sales Managers, Audiology, Marketing, and Headquarters in Switzerland to support customers, product launches, training events, and sales tools.
Requirements
- Audiologist designation required
- Minimum 5+ years of experience as an Audiologist
- Direct sales experience is an asset
- Strong presentation, planning, organizational, and interpersonal skills
- Proactive, positive, and comfortable working independently and within a team environment
- Ability to prioritize and manage multiple tasks and projects on an ongoing basis
- Strong problem-solving skills with the ability to support technical questions within the functional area
- Professional working proficiency in English required
- Intermediate Microsoft Office skills required
Nice To Haves
- Doctor of Audiology preferred
- French proficiency is an asset
- SAP and Salesforce knowledge preferred
- Ability to recognize and suggest continuous process improvements
Responsibilities
- Prepare and implement Roger sales tactics, promotions, and strategies to support growth across Western Canada
- Serve as a primary contact for Education and Distributor accounts while maintaining strong customer relationships
- Provide clinician training for Roger, pediatrics, and hearing instruments, including face-to-face trainings and open houses as needed
- Partner with Regional Sales Managers, Audiology, Marketing, and Headquarters on sales tools, messaging, product initiatives, and customer support
- Resolve customer complaints, provide patient troubleshooting support, and share feedback related to product improvements
- Organize and conduct presentations, educational seminars, conventions, launch events, and customer-facing training sessions
Benefits
- Wellness benefit
- Paramedical (massage therapist, naturopath, etc.)
- Competitive compensation
- Variable component
- Employer match on pension contributions
- Mentorship program
- Career development plans
- Car allowance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
