Audio Visual Technician (Req#1010)

ePlus Technology, inc.•Rochester, NY

7d•Remote

About The Position

As an Audio Visual (AV) Technician, you will provide user support and customer service on company supported Audio Visual equipment, applications and platforms. Troubleshoot problems, report on usage, usability and advise on the appropriate action, managing each request until completion. You will demonstrate a solid understanding of audio and video theory, including the use of test equipment to ensure fully functional systems. Maintain current knowledge of vendor technologies and product offerings. Perform cable pulling and termination for audio, video, control, and network systems with proficiency. Apply basic construction and electrical concepts effectively in AV installations. Operate hand and power tools safely and efficiently. Thrive in a fast-paced, dynamic environment while maintaining high-quality standards. Exhibit initiative and a results-driven mindset, balancing quality with timely execution. Communicate effectively with coworkers, clients, vendors, and management, presenting a professional and positive image. Work independently and collaboratively, managing diverse technical situations and customer needs. Lead projects and guide team members to successful outcomes. Bring a forward-thinking, innovative, and enthusiastic approach to team collaboration. Interface confidently with internal and external stakeholders using a solutions-oriented mindset. Possess strong verbal and written communication skills, with a customer-focused attitude. Deliver excellent customer service across all interactions.

Requirements

High School Diploma
3+ years of Audio/Visual installation technical experience
Familiarity with product lines including Cisco, Zoom, Microsoft Teams, Extron, Sharp, Polycom, Shure, QSYS etc.
Experience with configuration & installation of audio visual systems
Proficient with various A/V terminations including RGB/RG6/Cat5/Compression/Solder etc.
Must be competent with running a project and leading physical installations of the project from start to finish by specific deadlines
Strong grasp of Audio & Video, equipment functionality, control, and some programming a plus
Basic IP configuration of A/V Devices (i.e. Cisco Video Endpoints, Creston, QSYS)
Knowledge of basic construction concepts, basic power and electrical concepts
Light construction knowledge (hanging equipment in ceilings and/or walls)
Ability to safely use hand and power tools in a safe and efficient manner
Hands-on experience in the design, implementation, and maintenance of AV systems, including: Advanced understanding of signal flow, wiring standards, and structural building requirements.
Familiarity with AV signaling standards and video signal types (HDMI, DVI, VGA, Component, Composite).
Knowledge of aspect ratios, display types, and their applications.
Understanding of audio signal types (balanced/unbalanced line level, microphone, 70v/8ohm speaker).
Proficiency with connectors such as HDMI, DB15 (VGA), BNC, RCA, XLR, ¼” TRS, Phoenix, RJ45.
Expertise in rack building, wiring methods, power management, and cooling systems.
Advanced audio skills including DSP programming (multi-vendor) and room tuning.
Industry-standard AV equipment mounting techniques.
Experience with Crestron room control systems and Cisco interoperability.
Configuration and usage of collaborative video endpoints (Cisco, Zoom, Microsoft Teams).
Understanding of unified communications infrastructure and Cisco collaboration systems provisioning.
Knowledge of digital signage hardware and delivery methodologies.
Comfortable with interacting with users, understanding user’s needs and managing expectations – excellent oral and written communication skills required.

Nice To Haves

Familiarity with Crestron programming (preferred).

Responsibilities

Provide user support and customer service on company supported Audio Visual equipment, applications and platforms.
Troubleshoot problems, report on usage, usability and advise on the appropriate action, managing each request until completion.
Demonstrate a solid understanding of audio and video theory, including the use of test equipment to ensure fully functional systems.
Maintain current knowledge of vendor technologies and product offerings.
Perform cable pulling and termination for audio, video, control, and network systems with proficiency.
Apply basic construction and electrical concepts effectively in AV installations.
Operate hand and power tools safely and efficiently.
Communicate effectively with coworkers, clients, vendors, and management, presenting a professional and positive image.
Work independently and collaboratively, managing diverse technical situations and customer needs.
Lead projects and guide team members to successful outcomes.
Interface confidently with internal and external stakeholders using a solutions-oriented mindset.
Deliver excellent customer service across all interactions.