Audio Visual Technician

Rice University

9h•$24•Onsite

About The Position

The Audio-Visual Technician within Rice Business supports delivering multimedia technical support for classrooms, events, conferences, meetings, etc. This position is expected to provide consistent excellent customer service to Rice Business faculty, staff, and students. The AV Tech is responsible for setting up, installing, operating, testing, and troubleshooting computer hardware, software, audio and video equipment. In addition, this position will ensure all software is promptly updated and managed. The AV Tech is part of a team of “first responders” for AV-related issues or extenuating multimedia circumstances within all Rice Business facilities, both existing and planned. This position is responsible for supporting Rice Business stakeholders and other system users in the general use of instructional technologies and providing technical assistance to users as problems occur.

Requirements

High School Diploma or equivalent
In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted.
Two or more (2+) years of professional experience
In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted.
Proficient in the operation of a variety of audio, visual, and other multimedia equipment, components, and applications
Ability to troubleshoot multimedia equipment and system configuration issues.
Organizational skills and the ability to prioritize work assignments.
Strong communication skills – verbal, written, and interpersonal
Excellent customer service skills

Nice To Haves

Experience and familiarity with Rice University software systems and Creston programming
Professional experience providing technical AV support in a higher education setting.
Soldering and termination experience are encouraged.
Ability to diagnose common system configuration problems
Familiarity with Android, Apple, and Windows devices
Significant understanding of signal flow digital and audio
Strong technical knowledge of Windows 10, Windows 11, Office365 and Active Directory
Team-oriented and able to work in a collaborative environment with a balance between self-motivation and working independently with minimal supervision.
Ability to navigate change and work effectively in a fast–paced environment.
Strong analytical and problem-solving skills.

Responsibilities

Set up, manage and maintain the technical equipment (including microphones, speakers, video screens, projectors, video monitors, recording equipment, sound and mixing boards and related electronic equipment) for events, classes, meetings, conferences, presentation, videos, etc.
Prepare Rice Business spaces/offices/ rooms with proper equipment for specific events
Ensure all the audio-visual presentations and equipment run smoothly
Troubleshoot any AV-related issues as they arise within all Rice Business facilities
Help maintain a catalog of equipment and supply inventories
Aid and instruction others to operate the equipment
Assist in determining technology requirements and limitations, budget, registration requirements, and target audience (e.g. webinars, webcasts, asynchronous/synchronous courses, podcasts, online meetings, etc.)
Provide support for live presentations, recordings, and webinar programs
May also create and edit videos, provide visual graphics, audio tracks, and lighting
May be required to repair equipment
Performs all other duties as assigned
Collaborate with IT teams to integrate AV systems with existing infrastructure.
Develop user-friendly guides, training materials, and instructional sessions to help faculty, staff, and students become self-sufficient with AV technologies.
Work closely with event organizers to anticipate technical needs, including room layouts, network bandwidth, and specialized AV configurations.