Audio Visual Technician

University of Chicago•Chicago, IL

3d•$33 - $39•Onsite

About The Position

The Audio Visual Technician is a core member of the on-site AV team at the Gleacher Center, providing technical support for Chicago Booth faculty, staff, students, guests, Executive Education programs, and Conference Center clients. The Technician sets up, monitors, and troubleshoots classroom and event technology for downtown Booth programs, including Evening MBA and Weekend MBA programs, and supports Executive Education and Conference Center events. As the primary on-site AV resource at an off-campus location, the Technician works independently while coordinating with the Gleacher AV Team Lead and Hyde Park colleagues. The regular schedule includes every Saturday, with additional evening and weekend work as the event calendar requires. The position is currently expected to work in the office. The role supports classroom, meeting-room, hybrid, remote, and live-event AV systems. It also involves real-time troubleshooting, documenting issues and fixes, providing brief instruction to technology users, maintaining AV documentation and equipment records, and supporting consistent service coverage. The position applies moderate-to-high experience and skills to plan, develop, and execute AV productions with moderate supervision.

Requirements

Vocational training, an apprenticeship, or equivalent experience in a related field; a four-year degree is not typically required.
Five to seven years of work experience in a related job discipline.
Work every Saturday as part of the regular schedule, with flexible hours including evenings and occasional weekends as needed for events.
Lift and carry up to 50 pounds and move and position AV equipment and carts.
Stand, walk, bend, and climb ladders for extended periods, and work in classrooms and event spaces of varying sizes.

Nice To Haves

Bachelor's degree in a related technical field.
Background in live-event production, hotel AV, conference-center AV, or higher-education AV support.
Avixa CTS certification, or willingness to obtain it within the first year.
Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.
Working knowledge of Windows 11 and macOS, and experience supporting iOS/iPadOS and Android mobile devices in presentation settings.
Ability to read and follow AV signal-flow diagrams, room schematics, and system documentation.
Working knowledge of networking fundamentals, including Ethernet, DHCP/IP addressing, and Wi-Fi as applied to networked AV devices.
Familiarity with Zoom and Microsoft Teams, including hybrid and remote participation workflows.
Understanding of Crestron programming or control systems, Q-SYS, Biamp or other DSP platforms, and AV-over-IP technologies such as Dante, NVX, or SDVoE.
Familiarity with lecture capture and video platforms such as Panopto, and live streaming or production tools such as OBS, vMix, or ATEM.
Experience with ITSM/ticketing systems and cloud-based device monitoring.
Knowledge of audio mixing, camera operation, and basic video production.
Strong troubleshooting skills and the ability to resolve technical problems quickly and calmly under time pressure.
Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.
Initiative and ability to learn new systems independently.
Ability to work well as part of a team.
Comfort working independently at an off-campus site and interacting directly with external clients.

Responsibilities

Provide on-site AV support for Gleacher Center classes and events, including every Saturday and additional evenings or weekends as required.
Perform pre-class and pre-event room checks and setups, and monitor sessions to verify that audio, video, display, camera, and microphone systems function properly.
Support classroom and meeting-room AV systems using Crestron or similar control platforms, multi-source and multi-display configurations, DSP-based audio, and networked AV signal distribution.
Support hybrid and remote participation technology, including microphones, PTZ and tracking cameras, Zoom and Microsoft Teams conferencing, lecture capture, and recording.
Support Executive Education programs and Conference Center clients through meeting setup, presentation support, audio reinforcement, and breakdown, using a client-focused and hospitality-minded approach.
Support wireless presentation and content-sharing tools, including AirPlay, Miracast, and wireless presentation platforms, as well as wired inputs.
Troubleshoot AV, control, and network-connected device issues in real time; use temporary workarounds to minimize disruption; and document root causes and permanent fixes.
Use remote monitoring and management tools where available to identify and address room and device issues proactively, and log requests and incidents in the department ticketing system.
Escalate unresolved or recurring issues to the Gleacher AV Team Lead and coordinate with Hyde Park AV staff on maintenance, firmware and software updates, and system testing.
Assist with, and as assigned lead, Booth live events, including load-in, rehearsals, operation, and load-out; provide audio mixing, projection and LED display, camera, streaming, or recording support as needed.
Provide brief instruction and guidance to faculty, staff, corporate presenters, and event clients on room technology.
Contribute to AV documentation, room inventories, and equipment tracking, and help maintain coverage during peak periods and colleague absences.
Support the planning, development, and execution of audio-visual productions with moderate supervision.
Provide projection services and presentation support for academic and public events within standard operating procedures.
Perform other related work as needed.