Audio Visual Technician

University of Chicago•Chicago, IL

1d•Onsite

About The Position

The Audio Visual Technician is a core member of the on-site AV team at the Gleacher Center, providing technical support for Chicago Booth faculty, staff, students, guests, Executive Education programs, and Conference Center clients. The role sets up, monitors, and troubleshoots classroom and event technology for downtown Booth programs, including Evening MBA and Weekend MBA. As the primary on-site AV resource at an off-campus location, the Technician works independently while coordinating with the Gleacher AV Team Lead and Hyde Park colleagues. The position supports classroom, meeting-room, hybrid, remote-participation, lecture-capture, and live-event technology. It includes a regular Saturday schedule, with flexible hours and additional evenings or weekends as event needs require. The position is currently expected to work in the office and is not eligible for employer-sponsored employment authorization.

Requirements

Vocational training, an apprenticeship, or equivalent experience in a related field; a four-year degree is not typically required.
Five to seven years of work experience in a related job discipline.
Strong troubleshooting skills and the ability to resolve technical problems quickly and calmly under time pressure.
Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.
Initiative and the ability to learn new systems independently.
Ability to work well as part of a team, work independently at an off-campus site, and interact directly with external clients.
Ability to work the stated Tuesday–Saturday schedule, every Saturday, and flexible hours including evenings and occasional weekends as needed for events.
Ability to lift and carry up to 50 pounds and move and position AV equipment and carts.
Ability to stand, walk, bend, and climb ladders for extended periods, and work in classrooms and event spaces of varying sizes.

Nice To Haves

Bachelor's degree in a related technical field.
Background in live-event production, hotel AV, conference-center AV, or higher-education AV support.
AVIXA CTS certification, or willingness to obtain it within the first year.
Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.
Working knowledge of Windows 11 and macOS, and support for iOS/iPadOS and Android mobile devices in presentation settings.
Ability to read and follow AV signal-flow diagrams, room schematics, and system documentation.
Working knowledge of networking fundamentals, including Ethernet, DHCP/IP addressing, and Wi-Fi, as they apply to networked AV devices.
Familiarity with Zoom and Microsoft Teams, including hybrid and remote participation workflows.
Understanding of Crestron programming or control systems, Q-SYS, Biamp or other DSP platforms, and AV-over-IP technologies such as Dante, NVX, or SDVoE.
Familiarity with lecture-capture and video platforms such as Panopto, and live-streaming or production tools such as OBS, vMix, or ATEM.
Experience with ITSM/ticketing systems and cloud-based device monitoring.
Knowledge of audio mixing, camera operation, and basic video production.

Responsibilities

Provide on-site AV support for Gleacher Center classes and events, including every Saturday and additional evenings or weekends as required by the calendar.
Perform pre-class and pre-event room checks and setups; monitor active sessions to ensure audio, video, display, camera, and microphone systems function correctly.
Support classroom and meeting-room AV systems using Crestron or similar control platforms, including multi-source and multi-display configurations, DSP-based audio, and AV-over-IP signal distribution.
Support hybrid and remote participation technology, including microphones, PTZ and tracking cameras, Zoom and Microsoft Teams conferencing, lecture capture, and recording.
Support Executive Education programs and Conference Center clients with meeting setup, presentation support, audio reinforcement, and breakdown, using a client-focused approach.
Support wireless presentation and content-sharing tools such as AirPlay, Miracast, and wireless presentation platforms, as well as wired inputs.
Troubleshoot AV, control, and network-connected device issues in real time; apply temporary workarounds, document root causes, and implement permanent fixes.
Use remote monitoring and management tools where available to identify and address room and device issues proactively, and log requests and incidents in the department ticketing system.
Escalate unresolved or recurring issues to the Gleacher AV Team Lead and coordinate with Hyde Park AV staff on maintenance, firmware and software updates, and system testing.
Assist with and, as assigned, lead Booth live events, including load-in, rehearsals, operation, and load-out, with audio mixing, projection and LED displays, cameras, streaming, or recording as needed.
Provide brief instruction and guidance to faculty, staff, corporate presenters, and event clients on room technology.
Contribute to AV documentation, room inventories, and equipment tracking, and help maintain coverage during peak periods and colleague absences.
Apply moderate-to-high experience and skills to support the planning, development, and execution of audiovisual productions with moderate supervision.
Provide projection services and presentation support for academic and public events within standard operating procedures.
Perform other related work as needed.