Audio Visual Service Technician

CONTINUA INTERIORS OF MINNESOTA•Plymouth, MN

1d•$27 - $41

About The Position

The AV Service Technician is an advanced service-facing technical role responsible for diagnosing, resolving, and commissioning commercial AV systems in the field. This role blends core service responsiveness with field engineer-level technical capability and requires strong experience in AV troubleshooting, UC platforms, DSP/control systems, and customer-facing communication. This position supports a growing, high-performing service department by improving first-time fix quality, reducing repeat issues, and strengthening client confidence through technical competence and professional execution. This role is an AV “Swiss Army knife”—a multi-skilled problem solver who can step into a wide range of technologies and service needs.

Requirements

High school diploma or equivalent.
5+ years of experience in commercial AV service, field engineering, commissioning, or a closely related AV technician role
AVIXA CTS certification required.
Q-SYS Level 2 and Q-SYS Control & UCI (Intermediate and Advanced) certifications required.
Dante Level 3 certification required.
Netgear AV Network Certification Level 2 required.
Crestron training path (CTI-P101 Foundations of Crestron Programming, SIMPL Programming, and Crestron Construct) required.
Shure technical training (Designer How-To videos, IntelliMix Room Technical Enablement, and IntelliMix P300 / ANIUSB-MATRIX Technical Enablement) required.
Advanced troubleshooting ability across commercial AV systems
Strong working knowledge of commercial AV platforms, signal flow, and system diagnostics
Strong working knowledge of Crestron, Q-SYS, and Shure software/platforms
Experience troubleshooting and supporting UC environments (Microsoft Teams Rooms / Zoom Rooms preferred)
Ability to read and understand schematics and use diagnostics effectively
Ability to commission and verify standard commercial AV conference room systems
Experience with networked AV systems and audio networking concepts
Ability to coordinate technical issue resolution with clients, IT teams, and internal partners
Strong customer service, communication, organization, and time-management skills
Demonstrated ability to work with minimal supervision and manage multiple service tasks per day
Knowledge and ability to safely use hand tools and power tools
Experience with audio visual presentation equipment
Ability to exhibit Continua's core values
Valid driver's license and insurable driving record required
Ability to travel to customer sites (regional travel as needed)
Physical Requirements: Regularly sits, reaches, and communicates; occasionally stands, walks, stoops, kneels, and climbs ladders. May occasionally lift and/or move up to 50 pounds. Travel between offices, jobsites, and client locations may require extended periods of sitting or standing and adapting to different work environments.

Nice To Haves

Technical training, associate degree, or equivalent work experience in AV, electronics, IT, or a related field preferred.
CTS-I and additional manufacturer certifications in Poly, Cisco, Extron, or related AV/UC platforms preferred.

Responsibilities

Troubleshoot AV system issues using internal resources, manufacturer support, and external partners to identify root cause and implement solutions.
Remotely diagnose client systems and provide solutions when onsite presence is not required.
Perform onsite service work including repair, replacement, configuration, testing, and final verification of system performance.
Triage support tickets and prioritize response based on urgency, impact, and scope.
Communicate issue status, completion details, and open items with the Service Coordinator and service leadership.
Provide Tier 2 escalation support for standard service issues and on-call support for customers with active service agreements (including Tier 1 and Tier 2 clients) as assigned.
Commission standard conference rooms end-to-end, including system validation, optimization, and functional verification.
Diagnose DSP, control, and UC-related issues across integrated AV environments.
Interface with clients onsite to explain findings, next steps, and provide end-user guidance or basic system retraining as needed.
Coordinate effectively with client IT teams, Project Managers, and cross-functional AV teams to resolve issues efficiently.
Complete service call tickets with clear technician notes, parts used, resolution steps, and follow-up needs.
Support Root Cause Analysis documentation by gathering accurate technical findings and resolution details.
Provide backup support to the AV Service Help Desk, including service ticket support and RMA tracking.
Support internal showroom AV needs and provide backup coverage for other Service Technicians.
Mentor junior technicians informally through job-site support, troubleshooting guidance, and best-practice coaching.
Attend internal and customer meetings as required.
Maintain a clean and safe worksite and secure tools at the end of each day.
Deliver end-user training and system guidance across a variety of AV environments.
Other duties as assigned by manager.