AV Event Tech Set Up

JLL•Arlington, VA

5d•$31 - $41•Onsite

About The Position

The Audio Visual and Event Set-Up Technician is responsible for managing audio visual systems and supporting the setup and breakdown of meeting and event spaces at the client site. This role serves as the liaison between the onsite JLL team and conference hosts to ensure AV needs are met while maintaining meeting and event spaces in a clean and efficient manner. This position reports to the Events and Marketing Director and requires a flexible schedule based on event needs, including evenings, nights, and weekends.

Requirements

Highschool Diploma or equivalent and 3+ years of related experience
Experience in a client/customer service-oriented environment, preferably in a corporate conference center or hotel
Experience working in guest-facing, high-touch hospitality event environment, including managing room set-ups for both social and corporate events
Familiarity with integrated AV systems
Basic operational skills for Audio Visual equipment
Basic computer skills including Microsoft Office suite and Outlook
Ability to learn new software as required for the position
Must be able to stand/walk for long periods of time
Must be able to lift up to 50 pounds and up to 75 pounds with assistance
Must maintain a professional appearance and demeanor at all times
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with EMS or any web-based conference room scheduling system preferred

Responsibilities

Serve as primary liaison between the onsite JLL team and conference hosts to ensure all AV needs are met
Support video conferencing needs in the space
Conduct and maintain preventative maintenance on all AV equipment
Test and troubleshoot AV systems by running diagnostic tests, resolving technical issues, and making equipment and software adjustments as needed
Work with live third-party production teams and provide production management support for live town halls, VIP presentations, and teleprompter presentations
Maintain operational knowledge of locations, functions, and proper usage of relevant AV equipment within meeting and event spaces
Provide training and ongoing support to end-users on how to operate AV equipment
Handle setup, breakdown, refreshing, and resetting of all meeting and event spaces including tables, chairs, stage, and room supplies
Ensure meeting and event spaces are maintained in a clean and efficient manner, well-stocked and ready pre-event, during event, and when resetting rooms
Maintain inventory and suggest repair, storage, or replacement of equipment
Be present in event space during high-activity times (vendor load-in, guest arrival/departure, meal serving) to answer questions and offer swift assistance
Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service
Collaborate with other service providers who support the meeting and event space including audio visual vendors, catering, security, facilities, janitorial, and equipment providers
Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded
Work with clients at all levels of an organization, including executives and event hosts
Assist with coordinating activities of onsite meetings and events with events team, property departments, guests, and vendors
Collaborate with architects, interior designers, and IT staff to ensure AV systems are seamlessly integrated and compatible with existing IT infrastructure
Stay up to date with latest developments in AV technology and industry trends through conferences, training programs, and industry publications
Follow safety rules and safe working practices
Perform all job responsibilities with initiative, integrity, and good judgement