Audio Video Support Technician

Cynet Systems • Santa Clara, CA

3d

About The Position

The Audio Video (AV) Support Technician installs, maintains, monitors, and supports conference room and audiovisual technology across the organization. As a member of the onsite AV support team, the technician helps ensure conference rooms, collaboration spaces, executive briefing centers, and event venues are operational and provide a seamless meeting experience.

The role includes proactive daily room health checks, preventative maintenance, service request response, troubleshooting audiovisual and conferencing issues, and coordinating vendor escalations and repairs. The technician supports routine meetings and large corporate events, maintains room systems and documentation, monitors performance and user experience, and participates in evaluating new AV technologies.

Requirements

• At least 3 years of experience supporting enterprise audiovisual and video conferencing environments.
• Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
• Experience troubleshooting audio, video, and collaboration technology issues.
• Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
• Experience supporting executive conference rooms and customer-facing meeting environments.
• Strong customer service and communication skills.
• Experience coordinating with external vendors and service providers.
• Ability to manage multiple priorities in a fast-paced support environment.
• Ability to lift and install AV equipment.
• Strong verbal and written communication skills.
• Strong understanding of Microsoft Office, including PowerPoint and Excel.
• Knowledge of enterprise video conferencing technologies, AV equipment installation and configuration, audio and video troubleshooting, conference room operations and maintenance, event production support, vendor management and coordination, customer service and executive support, technical documentation, and incident management processes.

Nice To Haves

• Experience supporting live and hybrid corporate events.
• Familiarity with digital mixers, microphones, cameras, projectors, displays, and AV control systems.
• Experience with ServiceNow or other enterprise ticketing platforms.
• Basic understanding of networking concepts, including IP addressing, VLANs, QoS, and connectivity troubleshooting.
• Experience creating technical documentation, runbooks, and support procedures.
• CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications.

Responsibilities

• Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
• Monitor room technology and identify and resolve issues before they affect users.
• Troubleshoot audio, video, presentation, display, and conferencing issues.
• Install, configure, upgrade, and support conference room AV systems and related equipment.
• Keep room systems current with approved firmware, software, and security updates.
• Document recurring issues, resolutions, and operational procedures.
• Support enterprise conferencing and collaboration technologies, including Microsoft Teams, Zoom, Cisco video endpoints, Poly video conferencing systems, and WebEx collaboration solutions.
• Support displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors.
• Troubleshoot room control systems, presentation devices, wireless collaboration tools, and peripheral equipment.
• Coordinate AV equipment moves, additions, and changes across multiple facilities.
• Respond to incidents, service requests, and escalations within established service level objectives.
• Work with team members and service providers to diagnose and resolve open issues.
• Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements.
• Track and document issue resolution activities in approved ticketing systems.
• Provide onsite technical support for executive and all-hands meetings.
• Assist with planning, setup, testing, and execution of company events.
• Participate in quarterly large-scale corporate events and coordinate with AV engineers, event producers, and stakeholders.
• Monitor room performance, availability, and user experience metrics.
• Participate in testing new AV technologies and conferencing solutions.
• Maintain accurate inventory records and equipment documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed