Audience Services Representative - Seasonal

Seattle Opera • Seattle, WA

5d • Onsite

About The Position

Seattle Opera is hiring a seasonal, part-time Audience Services Representative for its Marketing/Ticketing department in Seattle, Washington. The position provides service to a diverse audience through ticketing transactions and information by phone, mail, chat, email, and in person. Responsibilities include selling and exchanging single and subscription tickets, processing refunds, and resolving customer service issues. The role also supports operational tasks such as packaging tickets, scanning documents, and data entry, and requires occasional evening and weekend work during performance weeks as a Concierge, Hall Ambassador, or Box Office Representative. The preferred start date is November. The position is primarily onsite; limited remote work may be approved after one year of employment and at least 1,040 hours worked, but permanent regular remote work is not available. Compensation is $23.26 per hour. The role is represented by I.A.T.S.E. Local 15, with future wages and benefits set in accordance with the collective bargaining agreement. Employment is contingent on successfully passing a background check.

Requirements

• Strong interpersonal and customer service skills.
• Strong computer skills, especially with Windows applications.
• Ability to work diplomatically with a variety of people, both internally and with the public.
• Comfort communicating by phone, leaving voicemails, and troubleshooting communication challenges.
• Strong written communication skills, including proper grammar, punctuation, and spelling in email and online chat.
• Self-motivation and effective problem-solving skills, with the ability to maintain poise and professionalism under pressure.
• Ability to work a flexible schedule, including dress rehearsal and performance nights and weekends as well as daytime hours.
• Ability to lift and/or move up to 15 pounds.
• Ability to sit for long periods and speak with patrons on the phone.
• Successful completion of a background check.
• For approved remote work, access to reliable high-speed internet is required; the posting recommends at least 25 Mbps per person sharing the connection.

Nice To Haves

• One year of customer service experience.
• Knowledge of ticketing systems, particularly Tessitura; training is provided.
• Knowledge of and passion for opera.

Responsibilities

• Serve as a first point of contact for Seattle Opera patrons and provide excellent service.
• Provide information and personalized assistance by phone, mail, chat, email, and in person.
• Process single and subscription ticket sales, exchanges, and refunds, and resolve customer service issues.
• Communicate with other departments to help ensure a consistent, high-quality patron experience.
• Perform operational tasks such as packaging tickets, scanning documents, and general data entry.
• Work occasional nights and weekends during performance weeks as a Concierge, Hall Ambassador, or Box Office Representative.
• Occasionally assist with BRAVO! and other Seattle Opera events.
• Perform other Audience Services duties as assigned.

Benefits

• Vacation time accrued on a prorated basis.
• Sick time in accordance with Seattle’s Safe and Sick Time ordinance.
• Paid holidays that fall on days the employee is regularly scheduled to work.
• Employee-funded 403(b) savings plan.
• Fully funded ORCA Regional Passport card or a 50%-funded special-rate Seattle Center parking pass.
• Staff ticket comps and class discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed