Audience Services Associate

Second Stage Theatre • New York, NY

118d • $0 - $19 • Onsite

About The Position

At Second Stage, we create and champion plays and musicals solely from contemporary American writers. On our mainstage Broadway theater, the Hayes, and in our two Off-Broadway theaters over the past 44 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to contemporary American writers, Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

The Audience Services Associate is a sales and customer service position – primary duties include fielding customer questions both over the phone and in-person, selling tickets to single ticket buyers, selling subscription packages, booking subscriber tickets, and responding to e-mails and incoming calls in a timely and professional manner.

When performances begin in the fall, Audience Services Associates will also manage window sales and handing out tickets before curtains of Second Stage’s Off-Broadway Theater at Pershing Square Signature Center.

New hires will report directly to the Ticket Services Management Team. Position is paid at $19/hr – for a maximum of 20-25 hrs a week – with possible commissions based on sales.

Requirements

• Ability to address subscribers, single-ticket buyers, Second Stage artists, and various other theatre patrons in a courteous and professional manner
• Ability to problem-solve quickly and efficiently
• Proficiency with Microsoft Office
• Interest in theater, new plays, and engaging with the theater-going public
• Passion for Equity, Diversity and Inclusion initiatives within the artistic community

Nice To Haves

• Previous customer service experience (including phone sales) a plus
• Knowledge of various ticketing software (Tessitura especially) a plus

Responsibilities

• Book subscriber tickets to shows and events, both over the phone and in-person
• Sell subscription packages to new and/or returning patrons
• Sell tickets to single-ticket buyers in-person and over the phone
• Respond to e-mails and incoming calls in a professional manner
• Handle cash, credit cards, and checks
• Handle day-to-day responsibilities, such as mailing tickets, sending outgoing calls, and organizing the workspace
• Quickly troubleshoot and navigate customer service requests promptly, positively, and professionally.
• Work the Box Office window (while in performance)
• Perform other duties to support the Box Office / Sales Operations department, as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed