Audience Data Operations Coordinator

Audacy, Inc.•Hales Corners, WI

1d•Remote

About The Position

Audacy is seeking an Audience Data & Operations Coordinator to support the day-to-day execution of our audience data and identity products. This role sits at the center of Sales, Product, and our vendor ecosystem, acting as a key operational resource to ensure our audience capabilities are properly built, maintained, and clearly communicated to internal teams and clients.

Requirements

1-3 years of experience in digital advertising, ad tech, media, or data operations.
Bachelor's degree in Marketing, Business, Data Science, Communications, or related field.
Strong organizational skills with the ability to manage multiple priorities and deadlines across teams without dropping the ball.
Appreciation for data privacy and the importance of protecting listener data integrity is a must.
Must be able to maintain key relationships with Sales, Planning, Account Management, Ad Operations, Engineering / Data Science, Audience Product Manager, and Third-Party Data & Identity Vendors.

Nice To Haves

Exposure to programmatic advertising and DSP platforms (e.g., The Trade Desk, DV360) a plus.
The ideal candidate understands the importance of data privacy and is committed to protecting the integrity of Audacy's listener data in everything they do.
Self-starter who can take initiative, work independently, and drive tasks to completion.
Clear communicator who can translate technical concepts for non-technical stakeholders.
Understanding of digital advertising ecosystems: programmatic, streaming audio, podcast, or display.

Responsibilities

Build and configure audience segments in our DMP and ad servers based on requests from Sales, Planning, and Account Management.
QA and maintain existing segments, ensuring accuracy and proper taxonomy; work with third-party data vendors to ensure segments are current, correctly mapped, and performing to expectations.
Troubleshoot audience delivery issues, partnering with Ad Ops and Engineering to diagnose and resolve problems quickly.
Support day-to-day requests across Sales, Planning, Account Management, and the Audience Product team for all audience and data related needs.
Coordinate client audience onboarding requests, provide clear instructions, answer questions, and keep Sales updated when segments are live.
Track and escalate audience related support tickets to the appropriate teams, ensuring timely resolution and keeping stakeholders informed throughout.
Help produce monthly reports on audience data usage, segment performance, data cost, and margin; distribute month-end data usage reporting to vendors.
Support monitoring of Audacy's first-party data performance and assist in reporting on cost savings achieved by reducing reliance on third-party alternatives.
Assist with outstanding invoicing questions from vendors and help reconcile data costs against usage.
Handle incoming RFP and data questionnaire requests from Sales, helping ensure questions related to privacy, data practices, and audience methodology are accurately completed and returned promptly.
Help maintain Audacy's Audience Playbook, keeping data capabilities, products, and workflows current so Sales and Operations always have a clear reference.
Assist with testing and QA of new audience and data products, documenting results and flagging issues to ensure a successful launch before going live with clients.

Benefits

a health care coordinator
medical
dental
vision
mental health
telemedicine
flexible spending accounts
health savings account
disability
life insurance
critical illness
hospital indemnity
accident insurance
paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
401(k) retirement plan
legal assistance
life assistance program
identity theft protection
discounted home and auto insurance
pet insurance