Attractions Supervisor, Netflix House - Philadelphia

Netflix•King of Prussia, PA

1d•Onsite

About The Position

Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back. As an Attractions Supervisor, you will oversee the daily operations of our Featured Experiential Attractions while supporting Ticketing, Fan Services (what we call our Guest Services at Netflix House), our always-on small attractions, Tudum Theater, programming, and more. This role blends operational acumen, the ability to lead and inspire in-show performers and Crew Members, an eye for detail, the ability to execute on a creative vision, and a passion for creating a best-in-class Fan experience. The Attractions Supervisor will ensure that every element, from scenic environments to technical execution to talent performance, delivers on Netflix’s promise of immersive, story-driven excellence. You will be tasked with onboarding, training, and developing Crew Members, and providing the team with the tools they need to succeed daily. The ideal candidate consistently drives continuous improvement and is dedicated to delivering the best possible guest and employee experiences. You will also serve as a Manager on Duty, helping to uphold operational, safety, and guest service standards across the site. You will be expected to lead by example in real time and provide support to the Crew. This on-site, salaried role reports to the Assistant General Manager and is based in King of Prussia, PA.

Requirements

Applicants must be at least 18 years of age to be considered for employment.
Demonstrated 5+ years of experience supervising performers and guest-facing Crew Members in theme parks, attractions, theaters, or a similar fast-paced environment.
Experience leading guest service moments and recovery, ticketing processes and execution, show quality, and attractions operations.
Experience in identifying top talent via our recruiting process.
Strong knowledge of hiring practices and training & development strategies for Crew Members.
Experience managing direct and indirect teams in an environment that embraces continual learning and change.
Ability to operate in a technology-heavy environment, including the show control system, ticketing system, venue management system, and more.
Excellent communication skills, both verbal and digital.
Excellent leadership skills.
Availability to work days, nights, weekends, and holidays in a 365-day operation.

Responsibilities

Supervise the on-site operations within the IP-driven Experiences, including performance, scenic, and prop elements.
Act as the manager for the attractions, coordinating all physical aspects and personnel, and adhering to show timing schedules.
Determine hiring, training, and deployment strategies depending on which experience is active at any time.
In collaboration with HR, run auditions to find top talent for roles.
Follow Standard Operating Procedures (SOPs) and utilize the show control system.
Develop strategies to optimize and seamlessly manage labor when Attractions rotate in and out of the location.
Optimize ongoing operations, including Fan flow through the attractions, to achieve maximum efficiency and best-in-class Fan Service.
Own the costume and makeup operation for all Crew, including responsibility for the show's Wardrobe.
Coordinate with other Netflix House sites and Corporate operations teams on touring logistics to bring attractions into and out of Netflix House Philadelphia as they rotate between locations.
Support the inventory of show elements in the inventory management system to ensure that all items travel with the attractions.
Own the development and employee journey for assigned Crew Members and Leads, including regular coaching, mentoring, and real-time feedback.
Oversee daily activities in line with safety protocols, EHS compliance, and workflow optimization to ensure an overall safe, efficient, and guest-focused operation.
Create end-of-day operational reports.