Assistant General Manager, Netflix House - Galleria
About The Position
Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back. As the Assistant General Manager, you will assist with all aspects of Netflix House - Dallas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience. This role reports to the General Manager and is based in Dallas, TX.
Requirements
- Demonstrated 5+ years of operations management experience, ideally in the themed entertainment, retail, restaurant, or hospitality industries.
- Strong knowledge of hiring practices and training & development strategies.
- Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction.
- Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting.
- Drive a safe, efficient, and fan-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.
- Excellent communication skills, both verbal and digital.
- Excellent leadership skills.
- Strong desire to think outside the box and innovate.
- Strong financial acumen.
Responsibilities
- Assist the General Manager with overall on-site operations at a Netflix House location, ensuring they remain within budget.
- Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives.
- Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality.
- Develop and execute strategic workforce plans for shift-based operations, optimize labor allocation, scheduling efficiency, and staffing coverage to support business goals, control labor costs, and maintain high service standards.
- Demonstrate a strong understanding of building and managing labor scheduling models, ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations.
- Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands.
- Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service.
- Manage vendors, coordinating with them across all operational aspects.
- Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams.
- Promote and foster a continuous-innovation mindset in a flexible, agile work environment for internal teams and external partners.
- Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team.
- Serve as Manager on Duty (MOD) for select shifts.
Benefits
- You choose each year how much of your compensation you want in salary versus stock options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
