Program Manager, Brand Creative Studio - Netflix House

Netflix•Los Angeles, CA

5d•Onsite

About The Position

This is a high-impact, foundational role. We are seeking a candidate who possesses a rare blend of experiential operational fluency, systems architecture, and creative empathy. As the Program Manager for House, you are the connective tissue between the BCS studio and our physical "House" locations (Dallas, KOP, Las Vegas). You are the right hand to the Senior Manager of Design, ensuring that the "why" of the brand is never lost in the "how" of the execution. You won’t just manage timelines; you will build the infrastructure that allows premium creative to scale across complex physical-to-digital touchpoints. You will ensure that Core Design and Production Design are perfectly synced to deliver seamless guest experiences.

Requirements

7-10+ years in Program Management, specifically within experiential, in-house brand or integrated agency environments.
You understand the unique constraints of designing for physical spaces (signage, wayfinding, OOH) while maintaining a digital-first mindset.
Expert-level knowledge of Figma and Airtable. You know how to build a tracker that actually tells a story.
You are a "bridge builder" who can speak the language of a Brand Designer, a Production Artist, and a Venue Operations Lead with equal clarity.
You thrive in a "launch culture" and can pivot workflows quickly as site-specific requirements evolve.

Responsibilities

Own the end-to-end master workflow for all House-related workstreams (Vegas, Dallas, KOP).
Establish and lead the 10–14 week planning cycles for all major House campaigns and seasonal beats.
Manage the "Experience Swap" design sprints in partnership with Production, ensuring that attraction refreshes are executed without a gap in brand quality.
Act as the primary steward for the House Design System. Partner with the Senior Manager of Design to ensure that Core Design’s conceptual vision is successfully translated into high-visibility ATL (Above the Line) and high-utility BTL (Below the Line) assets.
Ensure that as systems scale across hundreds of in-venue touchpoints, the integrity of the design components remains intact.
Ensure Production Design is embedded in the creative process from day one. You are responsible for preventing House execution from becoming an isolated silo, instead integrating it into the broader BCS design rituals.
Oversee the review and approval processes for Netflix House, ensuring the right stakeholders are in the room at the right time to maintain momentum. Partner with a Specialist role to manage the intake process.
Serve as the lead operational interface for Netflix House Business Leads.
Own the intake of all House briefs. In partnership with the Senior Manager of Creative Operations and the Resource Manager, you will vet requests for clarity and route them to the appropriate Core or Production teams.
Provide dedicated, day-to-day program management for the most complex, multi-layered workstreams (e.g., the Las Vegas House launch).
Proactively identify "Yellow Flags" in the production timeline, particularly where physical venue construction or engineering dependencies impact design delivery.