Attraction Supervisor

Netflix • Las Vegas, NV

3d • $91,000 - $133,000 • Onsite

About The Position

Netflix House is a permanent, year-round destination where fans can explore, play, taste, and shop their way through Netflix stories, with complimentary and paid experiences that change throughout the year. The Attractions Supervisor oversees daily operations of Featured Experiential Attractions and supports Ticketing, Fan Services, small attractions, programming, and other site operations. The role combines operational leadership, performer and Crew Member development, attention to detail, and execution of a creative vision to deliver immersive, story-driven experiences and excellent Fan service.

The supervisor ensures scenic environments, technical execution, and talent performances meet expectations; onboards, trains, and develops Crew Members; and drives continuous improvement in guest and employee experiences. The role also serves as Manager on Duty, supporting operational, safety, and guest service standards across the site. This is an on-site, salaried position in Las Vegas, Nevada, reporting to the Assistant General Manager.

Requirements

• Must be at least 21 years of age.
• Must have or be able to obtain and maintain a valid LVMPD non-gaming work card and SNHD Food Handler Safety Training Card.
• At least 5 years of experience supervising performers and guest-facing Crew Members in theme parks, attractions, theaters, or a similar fast-paced environment.
• Experience leading guest service moments and recovery, ticketing processes and execution, show quality, and attractions operations.
• Experience identifying top talent through a recruiting process.
• Strong knowledge of hiring practices and Crew Member training and development strategies.
• Experience managing direct and indirect teams in an environment that embraces continual learning and change.
• Ability to work in a technology-heavy environment, including show control, ticketing, and venue management systems.
• Excellent verbal and digital communication skills.
• Excellent leadership skills.
• Availability to work days, nights, weekends, and holidays in a 365-day operation.

Responsibilities

• Supervise on-site operations for IP-driven Experiences, including performance, scenic, and prop elements.
• Manage attractions, coordinating physical elements and personnel while adhering to show timing schedules.
• Determine hiring, training, and deployment strategies based on which experience is active.
• Run auditions in collaboration with HR to identify talent for roles.
• Follow Standard Operating Procedures and use the show control system.
• Develop strategies to optimize labor as attractions rotate in and out of the location.
• Optimize operations and Fan flow through attractions to improve efficiency and Fan service.
• Manage costume and makeup operations for Crew, including show wardrobe.
• Coordinate touring logistics with other Netflix House sites and Corporate operations teams as attractions rotate between locations.
• Support inventory management of show elements and ensure items travel with attractions.
• Develop the employee journey for assigned Crew Members and Leads through coaching, mentoring, and real-time feedback.
• Oversee daily activities in accordance with safety protocols and EHS compliance, optimizing workflows for safe, efficient, guest-focused operations.
• Create end-of-day operational reports.
• Serve as Manager on Duty and support operational, safety, and guest service standards across the site.

Benefits

• The compensation structure consists of annual salary and stock options; employees choose annually how much compensation they want in salary versus stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed