Attorney Performance Specialist

ABC Legal Services • Longmont, CO

7d • Onsite

About The Position

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.

Requirements

• Ability to plan, multi-task and manage time effectively
• Must have excellent verbal and written communication skills
• Solid computer skills

Nice To Haves

• AI Experience
• Legal Experience

Responsibilities

• Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution.
• Follows up with client should the issue affect them
• Investigates inquiries regarding hearing report results, attorney performance and attorney history
• Manages various performance widgets to ensure timely resolution of compliance tasks
• Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
• Monitor Learning Management System for attorneys
• Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
• Follows good customer service standards in all aspects of the job
• Identifies and suggests ideas for improving system and processes
• Attends weekly team meetings.
• Prepares and participates as appropriate Attorney training regarding our platform
• Performs other duties as assigned

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed