Attnd Turndown InterContinental Hotel

IHG • Cleveland, OH

10d

About The Position

Provide turndown service and clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. The role includes servicing assigned rooms or areas according to established standards and procedures, maintaining room cleanliness and amenities, and contributing to a welcoming guest experience.

Requirements

• Basic reading, writing, and math skills.
• Ability to carry or lift items weighing up to 50 pounds and push and/or pull approximately 200 pounds.
• Ability to frequently stand and move about the facility.
• Ability to frequently handle objects and equipment to maintain the facility.
• Ability to frequently bend, stoop, and kneel.
• Communication skills for interacting with guests and employees.
• Ability to read room assignments, complete checklists, and replace room linens and amenities.

Nice To Haves

• Some housekeeping experience.
• Ability to speak English.

Responsibilities

• Provide turndown service according to established brand or hotel standards and procedures, including turning down linens, closing drapes, and refreshing amenities.
• Clean and service assigned rooms or areas, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash as needed.
• Clean kitchen areas and items such as coffee makers, cups, glasses, and silverware when applicable.
• Notify the supervisor when service is complete so rooms may be sold or occupied.
• Report rooms that cannot be serviced to the supervisor according to established procedures.
• Monitor and control housekeeping supplies and amenities, minimizing waste.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve guest satisfaction.
• Report needed repairs or unsafe conditions to the supervisor.
• Report, turn in, and/or log lost and found items according to established procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed