Attire Specialist

San Manuel Casinos•Highland, CA

6d•Hybrid

About The Position

Under the direction of the Manager, Wardrobe, the Attire Specialist is responsible for inventorying, fitting, issuing, and ordering clothing and accessories in the Wardrobe Department. This role involves managing inventory, ensuring compliance with uniform standards, administering a dry-cleaning program, and providing excellent customer service to team members. The specialist will also manage appointment scheduling for uniform-related services and assist with new employee onboarding processes.

Requirements

High school diploma or General Education Development (GED) required.
Minimum two (2) years’ of related experience in a customer service, dry cleaning or retail environment required.
Knowledge of Microsoft office (Word and Excel), Database software, Internet software, Inventory software and Order processing systems required.

Nice To Haves

Basic Sewing and Alterations experience preferred.

Responsibilities

Updates shipments with accurate purchase order (PO) numbers.
Ships reconciliations and submits sales reports to payroll for additional accessories.
Adds UPC barcodes to garments (Style Descriptions) and personal information, including phone numbers, department, fitting details, etc., into the inventory management system (Invotech).
Follows stringent federal requirements as it relates to Department of Public Safety (DPS)/Fire Department uniforms with precise knowledge to include different hazmat garments.
Audits termination lists which includes confidential employee information such as name, employee ID number, termination date, department and position.
Audits the No Longer Employed (NLE) file every 30 days for compliance.
Verifies the $50 dollar decision trees process to release deposit for garments (former employee has 30 days to return garments for deposits).
Administers the personnel dry-cleaning program for: Tribal Members, Executives and Employees.
Provides excellent customer service skills at all times and addresses team members’ needs courteously, promptly, and answering telephone calls professionally.
Performs fittings for team member uniforms, including but not limited to, marking hems and sleeves to ensure a proper fitting uniform in accordance with enterprise standards.
Manages the database for the appointment application (App) for exchanges, transfers, repairs, etc.
Utilizes the appointment app to book, cancel and reschedule appointments.
Assists with New Employee Orientation (NEO) celebration period, by gathering garments and accessories, making name badges and placing them in garment bags for NEO pickup.
Captures signatures for $50 garment deposit.
Provides directions for uniform care and addresses team member questions.
Performs other duties as assigned to support the efficient operation of the department.