Attendant - General Service - Courtesy Cart

Mayo Clinic • Phoenix, AZ

7h • $20 - $23

About The Position

The General Services Attendant provides safe transportation for patients and visitors between the emergency department entrance and designated self-parking stalls, and enforces parking restrictions for those spaces. During downtime, the attendant supports normal business operations. As an early point of contact for patients and visitors arriving on campus, the attendant helps facilitate patient visits through professional, courteous, respectful, and helpful interactions. Duties include verifying appointments, communicating with practice colleagues to obtain appointment details, applying visitor and entrance policies and screening processes, greeting visitors, and helping with navigation. The attendant monitors patient and visitor flow in designated buildings, remains composed in stressful situations, and helps de-escalate conflict. The role may include view-only access to the electronic health record to verify information, wheelchair and stretcher transportation, deliveries and specimen transport, courier runs, and employee shuttle transportation. Varied hours may include days, evenings, weekends, and holidays, with rotating days off.

Requirements

• High school diploma or GED.
• At least one year of prior paid or educational experience demonstrating customer service, teamwork, critical thinking, problem-solving, and decision-making skills.
• Valid driver's license and acceptable motor vehicle record.
• Evidence of conflict management and resolution skills.
• Evidence of problem-solving, critical-thinking, and decision-making skills.

Responsibilities

• Safely transport patients and visitors between the emergency department entrance and associated self-parking stalls.
• Enforce parking rules to ensure designated spaces are used only by emergency department patients and visitors.
• Provide additional attendant support to normal business operations during downtime.
• Greet patients and visitors, verify appointments, and communicate with practice colleagues to obtain appointment details.
• Follow screening processes and enforce visitor, entrance-use, masking, and badging policies.
• Assist patients and visitors with navigation and monitor patient and visitor flow in designated buildings.
• Interact professionally and courteously with patients, visitors, family members, colleagues, and other Mayo Clinic personnel.
• Remain calm in stressful situations and effectively de-escalate conflict.
• Assist with wheelchair and stretcher transportation.
• Deliver specimens and make special pickups and deliveries for internal departments and off-site facilities.
• Drive Mayo Clinic vehicles for courier runs and provide shuttle transportation for Mayo employees between facilities.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSA pre-tax savings for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED