Attendant - General Service - Courtesy Cart

Mayo Clinic • Phoenix, AZ

6h • $20 - $23

About The Position

The General Services Attendant is responsible for safely transporting patients and visitors between the Emergency Department entrance and associated self-parking stalls, and enforcing parking restrictions so that designated spaces are used only by ED patients and visitors. During downtime, the attendant provides additional support for normal business operations.

This position serves as one of Mayo Clinic’s first points of contact for patients and visitors. The attendant welcomes and assists patients, visitors, family members, and colleagues with professionalism, empathy, clear communication, and a courteous, respectful, helpful demeanor. Duties include verifying patient appointments, communicating with practice colleagues to gather appointment details, following screening scripts and processes, understanding and enforcing visitor policies and entrance requirements such as masking and badging, greeting visitors, and providing navigation assistance.

The attendant primarily works in patient-designated buildings to enforce policies and monitor patient and visitor flow. The role also includes remaining composed in stressful situations and de-escalating conflict. It may involve view-only access to electronic health records to verify information; wheelchair and stretcher transportation; providing directions; delivering specimens; and making special pickups and deliveries for internal departments and off-site facilities. Attendants may drive Mayo Clinic vehicles for courier runs to the Hospital, regional practices, and Records warehouse, and provide employee shuttle transportation between the Hospital, Clinic, and regional practices. Work hours vary and may include days, evenings, holidays, and weekends, with rotating days off.

Requirements

• High school diploma or GED.
• At least one year of previous paid or educational experience demonstrating customer service, teamwork, critical-thinking, problem-solving, and decision-making skills.
• Valid driver's license and acceptable motor vehicle record.
• Evidence of conflict management and resolution skills.
• Evidence of problem-solving, critical-thinking, and decision-making skills and abilities.

Responsibilities

• Safely transport patients and visitors between the ED entrance and associated self-parking stalls.
• Enforce parking rules to ensure designated spaces are used only by ED patients and visitors.
• Provide additional attendant support for normal business operations during downtime.
• Greet and assist patients, visitors, family members, and Mayo Clinic personnel in a professional, courteous, respectful, and helpful manner.
• Verify patient appointments and communicate with practice colleagues to obtain appointment details.
• Follow designated screening scripts and processes; understand and enforce visitor policies and entrance requirements, including masking and badging.
• Assist with patient and visitor navigation and monitor patient and visitor flow in designated buildings.
• Remain calm in stressful situations and effectively de-escalate conflict.
• Use view-only electronic health record access when needed to verify information.
• Assist with wheelchair and stretcher transportation, provide directions, deliver specimens, and make special pickups and deliveries for internal departments and off-site facilities.
• Drive Mayo Clinic vehicles for courier runs to the Hospital, regional practices, and Records warehouse, and provide employee shuttle transportation between facilities.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health savings and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED