Attendant - General Service - Courtesy Cart

Mayo Clinic • Phoenix, AZ

1d • $20 - $23

About The Position

The General Services Attendant is a key first point of contact for patients and visitors arriving at Mayo Clinic. The role provides safe transportation between the ED entrance and designated self-parking stalls, enforces parking rules, and supports routine attendant operations during downtime. It also helps maintain patient and visitor flow and enforce institutional policies at patient-designated buildings.

The attendant greets and assists patients and visitors, verifies appointments, communicates with colleagues to gather appointment details, follows screening procedures, enforces entrance-use and related policies, and provides navigation assistance. The role may have view-only access to the electronic health record for verification. Other duties can include wheelchair and stretcher transportation, directions, specimen delivery, special pickups and deliveries, courier runs, and employee shuttle transportation.

The position requires a professional, courteous, respectful, and helpful manner, effective communication and listening, empathy, and the ability to remain composed and de-escalate conflict. Work hours vary and may include days, evenings, holidays, and weekends, with rotating days off.

Requirements

• High school diploma or GED.
• At least one year of previous paid or educational experience demonstrating customer service, teamwork, critical thinking, problem-solving, and decision-making skills.
• Valid driver's license and acceptable motor vehicle record.
• Evidence of conflict management and resolution skills.
• Evidence of problem-solving, critical-thinking, and decision-making skills.

Responsibilities

• Safely transport patients and visitors between the ED entrance and associated self-parking stalls.
• Enforce parking rules to ensure designated parking spaces are used only by ED patients and visitors.
• Provide additional attendant support for normal business operations during downtime.
• Greet patients and visitors and assist them with navigation.
• Verify patient appointments and communicate with colleagues to gather appointment details.
• Follow designated screening scripts and process flows and enforce visitor, entrance-use, masking, and badging policies.
• Monitor patient and visitor flow in patient-designated buildings.
• Remain calm during stressful situations and effectively de-escalate conflict.
• Assist with wheelchair and stretcher transportation.
• Deliver specimens and complete special pickups and deliveries for internal departments and off-site facilities.
• Drive Mayo Clinic vehicles for courier runs to the Hospital, off-site Regional Practices, and Records warehouse.
• Provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED