Attendant - General Service - Courtesy Cart

Mayo Clinic • Phoenix, AZ

1d • $20 - $23

About The Position

The General Services Attendant safely transports patients and visitors between the emergency department entrance and designated self-parking spaces, and enforces parking rules so those spaces are used by ED patients and visitors. During downtime, the attendant provides additional support for normal business operations.

As an initial point of contact for patients and visitors arriving on campus, the attendant provides professional, courteous, respectful, and helpful service. Duties include verifying appointments, coordinating with practice colleagues to confirm appointment details, applying visitor and entrance policies, following screening scripts and processes, greeting people, and helping them navigate Mayo Clinic facilities. The attendant monitors patient and visitor flow in designated buildings, remains composed in stressful situations, and works to de-escalate conflict.

Additional duties may include assisting with wheelchair and stretcher transportation, giving directions, delivering specimens, handling special pickups and deliveries for internal departments and off-site facilities, driving Mayo Clinic vehicles for courier runs, and shuttling employees between the Hospital, Clinic, and Regional Practices. The position may have view-only access to the electronic health record to help verify information. Hours may vary and include days, evenings, holidays, and weekends, with rotating days off.

Requirements

• High school diploma or GED.
• At least one year of previous experience, through paid or educational experiences, demonstrating customer service, teamwork, critical thinking, problem-solving, and decision-making skills.
• Valid driver's license and acceptable motor vehicle record.
• Evidence of conflict management and resolution skills.
• Evidence of problem-solving, critical thinking, and decision-making skills.

Responsibilities

• Safely transport patients and visitors between the ED entrance and associated self-parking stalls.
• Enforce parking rules to ensure designated spaces are used only by ED patients and visitors.
• Provide additional attendant support for normal business operations during downtime.
• Greet and assist patients and visitors, provide directions, and help them navigate Mayo Clinic facilities.
• Verify patient appointments and coordinate with colleagues to gather appointment details.
• Apply visitor, entrance-use, masking, and badging policies; follow designated screening scripts and processes.
• Monitor patient and visitor flow in designated buildings.
• Remain calm during stressful situations and de-escalate conflict effectively.
• Assist with wheelchair and stretcher transportation.
• Deliver specimens and make special pickups and deliveries for internal departments and off-site facilities.
• Drive Mayo Clinic vehicles for courier runs to the Hospital, off-site Regional Practices, and Records warehouse.
• Provide shuttle transportation for Mayo Clinic employees between the Hospital, Clinic, and Regional Practices.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health savings and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED