Attendant - Recreation Facility (Fitness Center)

Orange Beach, City of•Adult Fitness Center, AL

4d•Onsite

About The Position

The Recreation Facility Attendant supports the daily operations of the Orange Beach Fitness Center. The employee greets and assists patrons, answers phone calls, registers members and participants, and processes daily financial transactions. The role helps maintain a clean, secure, and welcoming facility and monitors activity to ensure a safe environment for members and guests. The position has no supervisory responsibilities. It requires a high school diploma or equivalent, customer service-related experience, a current and valid Alabama driver’s license, and American Red Cross First Aid and CPR certification or the ability to obtain certification within one year of hire. An equivalent combination of education and experience may be considered. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions. The work is primarily sedentary, with occasional walking, standing, bending, lifting light items, and driving a vehicle. The environment includes typical risks found in office, meeting, and training facilities. Employees follow standard safety practices, and work areas are adequately lit, heated, and ventilated.

Requirements

High school diploma or equivalent.
Experience in a customer service-related field.
Current and valid Alabama driver’s license.
Willingness to travel for conferences, workshops, or seminars as required.
Willingness to work overtime, weekends, and non-standard hours.
American Red Cross First Aid and CPR certification, or ability to obtain it within one year of hire.
Ability to read and understand laws, regulations, and policies related to facility operations.
Ability to establish and maintain effective working relationships with supervisors, coworkers, and the public.
Ability to prioritize tasks and manage multiple responsibilities efficiently.
Strong verbal communication skills to provide clear and accurate information.
Basic math skills for financial and cash-handling duties.
Computer skills for registration, recordkeeping, and report preparation.
Writing skills to accurately complete forms, reports, and documentation.
Knowledge of City and departmental policies, rules, and procedures.

Responsibilities

Register members and non-members for access to recreation and fitness facilities.
Maintain accurate and current membership and participation records.
Monitor after-hours access footage for compliance with facility policies.
Assist with setting up and breaking down fitness classes and programs.
Register participants for athletic, recreational, and special interest programs.
Answer questions, address concerns, and direct patrons to the appropriate department when needed.
Address disciplinary issues in lobby and gym areas and complete incident reports as required.
Provide minor first aid and complete accident reports when necessary.
Maintain cleanliness, safety, and security throughout the Fitness Center.
Notify the Manager/Supervisor of needed repairs or maintenance issues.
Maintain proper storage and inventory of supplies and equipment.
Promote positive public relations through courteous and professional customer service.
Enforce facility policies and procedures and follow established opening and closing procedures.
Handle sensitive information confidentially and maintain a professional attitude and demeanor.
Communicate positively and professionally, and provide responsible and appropriate leadership within the City.
Attend department and City meetings and professional development activities.
Become familiar with pertinent state and national policies and comply with them, as well as City-wide and departmental policies and state and federal laws.
Promote the City positively and report promptly for work and meetings.
Perform other duties as assigned.