Attendance Technician

Norfolk Public School DistrictNorfolk, VA
Onsite

About The Position

This position is responsible for monitoring student attendance, dropout retrieval, and serving as the division’s attendance officer. The role requires a high school diploma, some college coursework, and 1-2 years of experience with at-risk youth, or an equivalent combination of education and experience. A minimum of one year of customer service experience and a valid driver's license are also required. The Attendance Technician will act as the school representative to parents, students, and court officials regarding unexcused absences, schedule and facilitate attendance conferences, and review attendance guidelines. Responsibilities include inputting and retrieving attendance data, generating truancy reports, reconciling attendance data, and preparing various attendance-related documents. The role involves communicating with parents/guardians about absences, operating a computer with various software applications, and explaining applicable laws and regulations. The technician will also present lawful documentation to Juvenile and Circuit Courts, file petitions against non-compliant parents/guardians, and provide accurate documentation to Juvenile Courts. Maintaining confidentiality of student information, monitoring attendance for habitual truancy, and performing home visits for truant students are key duties. The position requires punctual and consistent attendance and participation in weekly prevention meetings with court and community professionals. The role operates under the general supervision of a Senior Coordinator of Student Support Services and includes other assigned duties.

Requirements

  • High school diploma
  • Some college level coursework
  • 1-2 years of experience with at-risk youth, or an equivalent combination of education and experience
  • At least one year of customer service experience
  • Valid driver’s license

Responsibilities

  • Monitoring student attendance
  • Dropout retrieval
  • Serving as the division’s attendance officer
  • Serving as school representative to parents, students, and court officials concerning unexcused absences
  • Scheduling and facilitating attendance conferences with school staff, parents and students concerning unexcused absences
  • Reviewing attendance guidelines with parents and students
  • Inputting or retrieving attendance data from the student information system
  • Generating truancy reports for school staff and administrators
  • Reconciling and adjusting attendance data and following standard protocols and applicable laws and regulations
  • Preparing forms, attendance summaries, truancy reports and other documents as required
  • Communicating with parents or guardians to report or verify excused or unexcused absences
  • Operating a computer and using various software applications to complete assigned duties
  • Explaining and interpreting applicable laws, regulations and protocols to parents, guardians and staff
  • Presenting lawful documentation to Juvenile and Circuit Court System
  • Filing petitions against parents or guardians who are out of compliance with state attendance regulations
  • Providing accurate and lawful documentation to Juvenile Courts
  • Maintaining confidentiality of student information
  • Monitoring attendance and identifying habitual truancy
  • Maintaining punctual and consistent attendance
  • Performing home visits for truant students
  • Attending weekly prevention meetings with court and community professionals
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