Attendance and Payments Specialist

Child Care Group•Waco, TX

5d•Onsite

About The Position

ChildCareGroup (CCG) is seeking an Attendance and Payments Specialist to manage child care subsidies for working parents and support quality initiatives in early education across several Texas counties. This role is crucial to CCG's mission of driving generational change by advancing early learning, family stability, and workforce opportunity. The specialist will review and reconcile attendance information, submit attendance for payment to providers, monitor customer service lines, and resolve payment issues within the Child Care Assistance (CCA) program. This position operates within a 2GEN approach, aiming for the vision that 'Children do better when their parents do better, and when families thrive, our community succeeds.'

Requirements

High School Diploma or GED required.
Must demonstrate ability to handle multiple tasks concurrently and prioritize work.
Must possess excellent communication skills and ability to work effectively with all levels of people.
Proficiency in use of computer, word processing software (Word), and email (Outlook) required.
Must be able to demonstrate these abilities by completing skills tests.
Ability to work well under pressure and meet deadlines required.
Must be able to function as a team member.
Prompt and regular attendance required.
Unquestioned integrity and commitment to uphold ChildCareGroups mission, vision and core values.

Nice To Haves

Some college preferred.
Bilingual English/Spanish language skills preferred.

Responsibilities

Reviews and reconciles attendance information submitted by parents and child care providers.
Submits attendance for payment to child care providers.
Monitors the customer service line and assists customers.
Acts as the Providers representative in resolving payment issues within Child Care Assistance (CCA).
Identifies attendance system issues for follow up by staff.
Assists customers via phone, email, and in person in a prompt, courteous and professional manner.
Provides technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments.
Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.
Reviews state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues.
Contacts parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.
Reconciles attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revises attendance information in the state system according to guidelines.
Finalizes and confirms attendance information for payment.
Researches child care provider payment issues and makes necessary documentation in case management and state systems.
Provides feedback to other staff on claim entry errors.
Contacts child care providers regarding errors or adjustments to payments.
May request additional documentation from child care providers to resolve payment issues.
File paperwork and forms accurately and in a timely manner.
Prepare reports as requested.
Performs other duties as assigned.