Attendance and Payments Specialist
About The Position
Founded in 1901, ChildCareGroup's mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. Child Care Assistance, a program of ChildCareGroup, manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2GEN approach works toward our vision of Children do better when their parents do better, When families thrive, our community succeed. Reviews and reconciles attendance information submitted by parents and child care providers. Submits attendance for payment to child care providers. Monitors the customer service line and assists customers. Acts as the Providers representative in resolving payment issues within Child Care Assistance (CCA). Identifies attendance system issues for follow up by staff.
Requirements
- High School Diploma or GED required.
- Must demonstrate ability to handle multiple tasks concurrently and prioritize work.
- Must possess excellent communication skills and ability to work effectively with all levels of people.
- Proficiency in use of computer, word processing software (Word), and email (Outlook) required.
- Must be able to demonstrate these abilities by completing skills tests.
- Ability to work well under pressure and meet deadlines required.
- Must be able to function as a team member.
- Prompt and regular attendance required.
- Unquestioned integrity and commitment to uphold ChildCareGroup's mission, vision and core values
Nice To Haves
- Some college preferred.
- Bilingual English/Spanish language skills preferred.
Responsibilities
- Assists customers via phone, email, and in person in a prompt, courteous and professional manner.
- Provides technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments.
- Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.
- Reviews state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues.
- Contacts parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.
- Reconciles attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revises attendance information in the state system according to guidelines.
- Finalizes and confirms attendance information for payment.
- Researches child care provider payment issues and makes necessary documentation in case management and state systems.
- Provides feedback to other staff on claim entry errors.
- Contacts child care providers regarding errors or adjustments to payments.
- May request additional documentation from child care providers to resolve payment issues.
- File paperwork and forms accurately and in a timely manner.
- Prepare reports as requested
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
