ITM Testing Specialist - Onsite

Genesis10•Columbus, OH

13d•Onsite

About The Position

Genesis10 is seeking an ATM/Teller/ITM Testing Specialist for an onsite contract opportunity in Columbus, OH. This role involves planning, coordinating, executing, and documenting end-to-end testing for ATM, Teller, and Video Teller (ITM) channels. The specialist will have hands-on interaction with physical hardware, lab equipment, and test environments to validate customer-facing transaction functionality. The position requires manual, onsite testing five days a week, supporting regression cycles, enterprise projects, vendor integrations, and platform maintenance.

Requirements

Hands-on ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports)
Strong manual testing experience, including regression and exploratory testing
Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states)
Experience with Azure DevOps (ADO) for test case management, work item tracking, boards, and dashboards
Ability to run basic SQL/database queries for data validation
Experience maintaining and conditioning test cards ("plastics”) and accounts
Strong defect management and triage skills
Ability to interpret logs and provide clear communication to vendors
Ability to sit, stand, and repeatedly conduct ATM/ITM transactions
Comfort working inside an ATM/ITM device (safe door, transport area, card reader, sensors)
Onsite presence required Monday–Friday in Columbus, OH
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Ability to collaborate with BSAs, developers, vendors, and project managers
Strong problem solving and analytical thinking
Ability to work independently with moderate supervision

Responsibilities

Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions, PIN flows, and error handling
Perform UAT coordination with internal teams, vendors, and project stakeholders
Execute test plans, scripts, and end-to-end transaction scenarios across Dev/Int/QA environments
Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts
Run standard manual test processes and report results following enterprise testing guidelines
Validate data via queries and back-end verification for transaction completeness/accuracy
Create, update, and maintain test cases, test suites, and regression test libraries
Document testing results, defects, variances, and sign off packets
Log, triage, and maintain defects and work items in Azure DevOps (ADO)
Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows
Participate in off-hours production releases when needed to validate functionality
Support warranty period testing after product deployment
Provide guidance to junior team members and peers